PCLAN Technician
PCLAN Technician
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Job Description
Posting Date
04/16/25Application Deadline
04/20/25Pay Range
Min 1st Quartile Mid Max$23.75 $28.25 $32.75 $41.75
Job Type
UnclassifiedDepartment
SheriffAbout the Position
Are you looking for the opportunity to utilize your Technical Expertise to solve challenging and complex processes and projects Join our IT team at Maricopa County Sheriffs Office.
The PC/LAN Technician acts as second level technical support in responding to new and/or ongoing technical issues that have not been resolved at the Service Desk and provides PC/LAN support. Uses basic diagnostic tools to troubleshoot desktop laptop and peripheral hardware software applications and related network problems for individual users and resolves basic issues or escalates as needed. Completes routine work orders and move/add/change requests with guidance including patches upgrades software deployments installations repairs and preventive maintenance on desktop hardware and related systems and completes related documentation. Provides routine training and technical assistance to users at the desktop level.
About the Maricopa County Sheriffs Office:
Do you possess integrity strong interpersonal skills and do you have a desire to serve your community The Maricopa County Sheriffs Office (MCSO) invites you to become part of Arizonas leading law enforcement agency. We are seeking passionate individuals to join our team with a variety of openings for Civilian Detention and Sworn personnel. We come together as a team to support and provide public safety.
Position Qualifications
We recognize your time is valuable so please apply if you meet the following required qualifications:
Education
- Highschool Diploma or GED
Experience
- Three 3 years of experience in computer/network maintenance desktop support applications support or related similar support
OR
Combined education and experience qualifications
- Other combinations of education or experience may substitute for the minimum qualifications on a year for year basis.
Other requirements
- Must possess a valid Arizona drivers license or have the ability to obtain by the time of hire.
- Training that may be provided onthejob: FEMA NIMS IS100 and 700; Safety; Payroll; PREA.
- Prior to hiring the Sheriffs Office requires that all candidates pass a background review.
Preferred education and/or experience:
Associates degree in Computer Science or related field.
Preferred training certifications and/or other special requirements:
CompTIA A certification and/or Network certification.
Compensation is more than a salary with MCSO:
- Growth and stability since 1871
- Choice of three medical plans starting as low as $70/month
- Vision insurance
- Dental Insurance
- Pet Insurance
- Life Insurance
- Paid Holidays 10/year 1 personal day
- Three weeks of vacation PTO accrual your first year (rollover!
- Two weeks of Sick time PTO accrual your first year (rollover!
- Pension: Enrollment in Arizona State Retirement System
- Paid Parental leaves (birth/adoption)
- 10 discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
- MCSO Mentoring program to provide personal and professional growth opportunities for all employees.
- Professional Development Assistance
- Tuition reimbursement
- Access to free County gyms
- Employee Discounts
- Learn more at Benefits Overview
ESSENTIAL JOB TASKS
(This is not an allinclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned. List in order of importance)
- Troubleshoots and resolves hardware problems including PCs Laptops monitors printers and other peripheral equipment.
- Troubleshoots and resolves software problems including software installations updates and maintenance.
- Troubleshoots LAN connectivity problems.
- TroubleshootsWireless Networkconnectivity problems.
- Completes routine work orders and moves/adds/changes requests with guidance including patches upgrades software deployments installations.
- Communicates required technical information to technical and nontechnical personnel.
- Works in conjunction with the MCSO Service Desk to prioritize and manage support calls.
- Manages Service Desk queue using Service Desk ticketing application.
- Manages priorities for support calls and scheduled installations of hardware and software to ensure their timely completion.
- Maintains high level of communication with customers to schedule hardware and software installation/support calls.
- Confers with end users to determine the types of hardware and software required.
- Distributes appropriate support calls to hardware maintenance vendors and application developers as appropriate.
- Writes programs to fulfill requirements or selects appropriate offtheshelf software then modifies to suit Office needs.
- Maintains inventory of personal computers (PCs) peripherals and spare parts.
- Develops and/or modifies documentation when required.
- Performs backups of user profiles and data.
- Trains users in utilization of equipment and provides endusers with technical and hardware solutions.
- Acts as technical support on crucial projects and functions as an escalation point for complex technology issues as assigned by Commander/Supervisor.
- Provides exceptional customer service when interacting with user community daily.
- Be present at work site to perform assigned tasks at the times and dates scheduled and/or assigned by the supervisor.
Knowledge skills and abilities:
Knowledge of:
- HP and Dell Computers HP printers and other peripheral equipment.
- The overall computer operations procedures operating systems and platforms required (Windows 7 & Windows 10 at the intermediate lever or higher.
- Current techniques and capabilities of personal computers laptops local area networks and wide area networks at the intermediate lever or higher.
- MSOffice Suite 2010/2013/2016/Office 365 MS Outlook and other software at the intermediate to advanced level.
- PC imaging technology.
- Wireless Network Configuration and Setup.
- Motherboards CPUs DVD/CDRWs printers and other hardware at the intermediate level.
Skill in:
- Providing customer service and attention to detail.
- Written and verbal communication.
Ability to:
- Understand and clearly relate technical support information to other members of the organization.
- Work oncall rotation.
Working conditions:
Work occurs indoors in an office environment. Tasks require ability to handle interruptions high
work volume applying accuracy and concentration.
The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such in order to accommodate a disability or limitation the essential job tasks may be performed in ways other than described on these pages.
Work Environment:
- Indoors
- Rarely outdoors or in temperatures above 90 degrees
- Rarely in a confined area
- Conditions rarely include stairs or ladders high noise level or bright llighting
Physical Environment:
- Sitting standing walking
- Driving a vehicle
- Speaking hearing seeing reading
- Bending kneeling
- Crawling crouching
- Lifting floor to waist fifty 50 pounds
- Lifting waist to shoulder twentyfive 25 pounds
- Lifting shoulder to overhead twentyfive 25 pounds
- Carrying a weight of fifty 50 pounds for a distance of 200 feet
- Pushing/pulling a weight of one hundred 100 pounds for a distance of 200 feet
Social Environment:
- Interruptions
- Time pressures
- High volume of work
- Handling multiple or complicated tasks frequently changing tasks unscheduled tasks
- Accuracy
- Decision making
- Concentration/vigilance
- Teamwork
- Working in close physical proximity with others
- Frequent public contact
- Conditions may rarely include emergencies dangerous environment isolation
SELECTION PROCEDURE:
The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on the evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources.
All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a postoffer preemployment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.
Typically successful candidates are hired at a salary rate up to the midpoint of the range based on relevant experience internal equity and budgetary allowances.
Maricopa County is an EEO/ADA Reasonable Accommodation Employer.
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a preemployment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safetysensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
IC
Employment Type
Full-Time
