Reputation Marketing Specialist Apartmentscom- Norfolk VA
Reputation Marketing Specialist Apartmentscom- Norfolk VA
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Job Description
Job Description
Reputation Specialist Norfolk VA
Company Intro
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.
is the nations #1 rental marketplace for owners property managers and is the network that millions of renters every year rely on to find their new place is continuing to grow our industryleading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industrys most comprehensive virtual tools to attract the most and highestquality renters. The Network includes eight other leading rental sites. Our suite of services includes digital advertising social and reputation management and market analytic solutions which delivers innovative tools for our customers. Learn more about .
Role Description:
As a Reputation Specialist you will play a crucial role in supporting our Social & Reputation Suite a fully managed solution for managing the reputation and social media presence of apartment communities. You will be responsible for monitoring and strategically responding to online reviews across various platforms and implementing review generation campaigns to increase reviews. Your exceptional communication skills will be essential in crafting professional and engaging responses to online reviews. Collaborating with clients and internal teams you will ensure a seamless reputation management process providing technical support troubleshooting issues and participating in client interactions to explain product features present results and suggest recommendations. Your customer service orientation and ability to build positive relationships will be vital in retaining existing clients and driving new business for our Social & Reputation Suite. The Reputation Specialist reports directly to the Manager Social Media.
Responsibilities:
1. Online Reputation Monitoring and Response:
Monitor and strategically respond to online reviews across various platforms Apartment Ratings Facebook Google Yelp etc. using the companys reputation management platform.
Collaborate with clients to address reputation management questions concerns and proactively resolve issues related to online reviews and ratings.
2. Review Generation:
Implement strategies to increase the number of online reviews.
Implement best practices to solicit online reviews from customers through various channels (email SMS inperson etc..
3. Process Optimization and Collaboration:
Work closely with the Manager Social Media to analyze streamline and improve processes related to reputation management and review generation.
Collaborate with the social media team to drive more business retain existing customers coordinate and prioritize review responses and facilitate review generation campaigns.
Provide support to team members within and outside the social media department on reputation management initiatives.
4. Technical Support and Troubleshooting:
Provide technical support regarding reputation management software and review sites troubleshooting issues as necessary.
Assist with editing and maintaining accurate business listing data on sites like Google and Yelp.
5. Client Interactions and Reporting:
Participate in client cadence calls to assist in explaining product features enhancements monthly results and provide recommendations.
Prepare and present reports on reputation management metrics strategies and results to clients and internal stakeholders.
6. Continuous Learning and Improvement:
Stay uptodate with the latest trends best practices and industry developments in online reputation management.
Identify opportunities for process improvements and implement changes to enhance the reputation management efforts for our apartment community clients.
Basic Qualifications:
Bachelors degree in Business Marketing Public Relations Digital Media Communications or related discipline from an accredited notforprofit University or College.
12 years of experience in marketing social media customer service within a corporate environment
Excellent written and verbal communication skills with the ability to craft professional and engaging responses to online reviews.
Strong analytical and problemsolving skills with the ability to identify patterns and develop datadriven strategies.
Preferred Qualifications and Skills:
Proficient in using reputation management software and familiarity with various online review platforms is preferred.
Exceptional customer service and interpersonal skills with the ability to build positive relationships with clients and internal teams.
Strong organizational and timemanagement skills with the ability to multitask and prioritize tasks effectively.
Proficiency in data analysis and reporting tools (e.g. Excel) is preferred.
Whats in it for you
When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performancebased incentives. CoStar Group also invests in your professional and academic growth with internal training tuition reimbursement and an interoffice exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life legal and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
Onsite fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
Access to CoStar Groups Diversity Equity & Inclusion Employee Resource Groups
Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks
We welcome all qualified candidates who are currently eligible to work fulltime in the United States to please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drugfree workplace and perform preemployment substance abuse testing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
