Applications and Training Coordinator
Applications and Training Coordinator
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Job Description
How brave are you We are a hightech company providing machine tools and laser technology and are looking for people who can face new challenges with a fresh mind. As an independent family company we offer you the freedom and trust to put your brave ideas into practice. With you on board we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force across the globe at over 80 TRUMPF locations.
As a sales & service subsidiary of a multibilliondollar global company with 70 locations we are responsible for our Laser Technology Division in North America. The Applications and Training Coordinator will be responsible for coordinating with customers to schedule application trials related to new equipment sales scheduling field application support and customer training responding to customer inquiries for trainings and aftersales topics and provide support for our ELearnings. Additional duties may involve providing administrative support to our Application and Technical Service teams.
Principle Duties & Responsibilities
- Coordinate with customers sales team and application engineers to schedule applications trials
- Respond to customer inquiries and requests for employee training and onsite applications support. This may include but is not limited to clarifying training/support requirements expectations timelines providing quotations and verifying purchase orders.
- Schedule and coordinate trainings and onsite application support based on personnel and equipment availability and customers schedules and expectations.
- Owning and maintaining the schedule of inhouse and field application engineers and field training personnel.
- Track all onsite support and trainings purchased either as part of a machine order or as part of aftersales.
- Track and organize all materials received to be used in application trials.
- Coordinate the shipment of materials to customers including but not limited to: application trial results training materials.
- Organizing customer satisfaction survey results
- Maintain and organizing the shared application and training email inboxes
- Work with global teams to ensure LMS portfolio is uptodate and effective
Travel
- Limited travel up to 10 travel as needed
- Occasional overnights as needed
Education & Experience
- Twoyear Associates Degree in Business Administration or equivalent combination of training and experience
- Minimum 2 years previous experience in office administration or customer service
- Excellent verbal and written communication skills
- Excellent organizational skills
- SAP experience preferred
- Microsoft Office: Word Outlook Excel PowerPoint
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process please contact our HR department at 860.255.6000 or at .This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Required Experience:
IC
Employment Type
Full-Time
