General Manager 301
General Manager 301
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USD 45000 - 50000
1 Vacancy
Job Description
General Manager
At WhiteWater Express we are more than just a car wash; we are a company built on respect communication and a passion for people. Our dedicated team members are leaders within the company and we believe that personal growth is the key to our organizational success. If you are a selfstarter motivated and ready to take on new challenges we want you to succeed with us as a part of a rapidly growing business.
Position Overview
The General Manager is responsible for the locations overall performance and operations. These responsibilities include monitoring and managing all daytoday operational tasks through planning organizing leading and executing all store goals to achieve continuous financial success. This includes responsibilities for all duties of the Team Leader Shift Leader and Store Manager.
Key Responsibilities
Leadership and Culture
- Lead by example fostering a teamoriented environment where every employee feels empowered to lead.
- Cultivate a positive customerfocused workplace culture through team development and leadership growth.
- Infuse positivity focus and a passion for learning into the workplace.
Customer and Employee Satisfaction
- Address and resolve customer and employee concerns including incident reporting.
- Educate customers on wash products packages wash books and membership plans.
Operations and Maintenance
- Monitor and adjust equipment wash package functions and tunnel efficiency to ensure optimal performance.
- Ensure completion of all scheduled maintenance tasks store cleanliness and compliance with site standards.
- Communicate with facility and IT technicians regarding maintenance and repair needs.
- Participate in weekly facility and IT calls and workshops.
- Learn to identify and troubleshoot hardware issues with pay stations and other equipment.
Safety and Compliance
- Uphold company policies enforce safety protocols and ensure completion of all required safety training.
- Ensure team members complete safety training and company policies are always followed.
Staffing and Development
- Ensure adequate store staffing through proactive recruiting hiring and promoting.
- Utilize structured interview guides to assess and recruit potential hires and support the hiring and onboarding process.
Sales and Business Growth
- Sourcing and promoting fleet and multicar programs to local businesses.
Administrative
- Perform payroll tasks including reviewing and approving hours for all employees.
- Perform reviews of daily and weekly KPIs with Managers and Area Director.
Qualifications
- Proven leadership in staff development and a passion for exceptional customer service.
- Ability to thrive outdoors in all weather with flexibility for evenings and weekends.
- Successful completion of a prehire background check.
- Leadership experience overseeing 310 direct reports for 13 years including hourly and salary level employees from entry to midlevel experience
- Ability to collaborate and communicate effectively with Facility and IT Technicians to identify priorities and perform repairs or complete projects.
- Ability to work long periods during busy hours as needed
- Attention to detail essential to ensure highquality service and safety
- Must have safety awareness and handle chemicals per safety guidelines.
Benefits
- Competitive Compensation in Base and Bonus Potential
- Comprehensive Health Benefits (Medical Dental & Vision)
- Paid Time Off in addition to Company Paid Holidays
- 401(k) Retirement Plan with Company Match
- CompanyPaid Life Insurance
- Pathways to Advancement
- Free Weekly Car Washes
Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fastgrowing organization come join our Team!
#INDManage
Required Experience:
Manager
Employment Type
Full-Time
