Support Operator - Associate
Support Operator - Associate
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Job Description
Job Summary
Responds to incoming calls codes alarms and pages and contacts the appropriate personnel as indicated by the situation.
Essential Functions
- Answers incoming calls in a busy call center environment.
- Performs basic call processing functions by meeting monitoring expectations and successful completion of all training evaluations.
- Access pertinent information using Xtend Communications windows based software with or without ACD integration.
- Responds to alarms pages messages and codes and contacts personnel through beeper paging intercom announcements and phone calls as indicated by the situation.
- Problemsolves and handle stressful situations.
- Issues patient phone numbers conditions or general information in accordance with HIPAA guidelines.
- Assists in maintaining logbooks and other documents and forms.
Physical Requirements
Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high degree of proficiency in verbal and written communications. Must be able to work weekends holidays and overtime as required. Must be available for occasional callback support. Must be able to handle multiple lines type reach read various prints and alarm panels at a distance of two to three feet and work through loud noises.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and wellbeing programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:
Compensation
Base Pay: $18.50$27.75 hourly
Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
Premium pay such as shift on call and more based on a teammates job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical dental vision life and Short and LongTerm Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Visit access your existing Total Rewards and view this FAQto learn more about the internal transfer process.
Education Experience and Certifications
High School Diploma or GED required. Previous experience with phone work or customer service is preferred. There is a multiweek training program for main number answering and to learn operation of the paging function and emergency code and alarm handling.
Required Experience:
IC
Employment Type
Part-Time
