Customer Service Operations Intern Stage Curriculare

Fler is on a fulltime mission to reshape the way consumer goods are perceived with the customer and the experience in focus. We are an innovative and fastgrowing startup that wants to revolutionize the shaving and bodycare industry and that loves to break todays standards.

We are a group of dreamers and doers on a mission to create the worlds greatest consumer brand and company. We are inclusive customerdevoted curious and we need the most passionate ambitious and collaborative people to join us on this journey! People who want to be part of something different that has the power to become something great. People who want to grow fast learn a lot always put themselves on the front line.

As a Customer Service & Operations Intern (Curricular Internship this position requires current University enrollment) you will be the primary point of contact between Fler and our customers. Youll have the opportunity to significantly contribute to our growth by ensuring an exceptional customer experience and supporting essential operational processes. This role will allow you to see the inner workings of an innovative startup from diverse perspectives allowing you to develop valuable competencies across multiple business domains while making a tangible impact on our success.

Tasks

• Manage customer communications across multiple channels (email social media phone)
• Answer customer inquiries troubleshoot issues and provide assistance with orders shipments and returns
• Collect and analyze customer feedback to improve products and services
• Support ecommerce operational processes (order management shipment tracking)
• Assist in creating and managing administrative documents including delivery notes updating Excel spreadsheets and contributing to forecasting models and reports
• Collaborate with marketing and product teams to share customer insights
• Contribute to the optimization of internal processes to improve operational efficiency

Requirements

• Bachelors degree or currently pursuing a degree in Economics Business Administration Communication Marketing Management Engineering or other related fields
• Excellent written and verbal communication skills in Italian and English (C1 level required)
• Knowledge of German/Spanish/French is a plus
• Customeroriented mindset and ability to handle complex situations with empathy
• Problemsolving attitude and ability to work independently
• A proactive and collaborative approach you love working with people and people love working with you
• Attention to detail and ability to manage multiple tasks simultaneously
• Interest in ecommerce and startup operational processes

Benefits

Our philosophy is simple: we dream big move fast and enhance each others talents. As a brand we are only as strong as the people who surround us.

• You will play an extremely important role in taking this brand to the next level so you should desire to go above and beyond in your work
• You will be joining an incredible company and team at an early stage where everything you do will have a huge impact
• Our brand answers unmet consumer needs but our company is a place of inclusion and innovation: we value continuous improvement and learning teamwork and collaboration creative problem solving and open and direct dialogue and feedback
• Flexible working environment that values personal initiative and professional growth
• Take ownership of real projects from day one with the support and guidance needed to excel in your role
• Opportunity to develop crossfunctional skills in customer service operations and administration

Important information:

• Fulltime curricular internship (tirocinio curricolare you need to be currently enrolled in University)
• 612 months
• Full remote quarterly in person meetings in Milan. If youre based in Milan you can join the team at our offices based at WAO C30 twice a week.
• Fluent Italian & English required