Senior Associate Planning

At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team. 

This role can be based in San Francisco Sunnyvale Omaha or New York City.

Support Strategy Planning & Operations (SPO) team moves fast to set direction for LinkedIns Member & Customer Support solve toughest crossfunctional problems and deliver worldclass customer experience. We are looking for a Senior Associate of Planning who will support annual budget planning forecasting & workforce management providing insights and recommendations to drive LinkedIn Global Support Operations financial performance and strategic decisions. 

This role will require applying structured thinking to critical business questions running deep analyses generating insights and developing meaningful recommendations to identify operational efficiencies and enable scale in our support operations. The ideal candidate will have strong communications skills and be comfortable interacting with key crossfunctional partners including from Member & Customer Support Product Operations Business Operations Finance and other Ops teams. 

Were seeking a selfstarter and independent thinker who can thrive in a challenging & fastpaced environment. 

Responsibilities: 

• Drive efforts in forecasting support staffing requirements based on business trends seasonal demand historical data and key performance indicators (KPIs). 

• Support longterm strategic planning efforts across various channels (email phone chat etc. to forecast contact volume agent handle time and other relevant metrics. 

• Analyze large datasets to generate insights into workforce trends staffing gaps and operational performance to provide recommendations to enable decision making. Use performance data and analysis to identify areas for improvement.

• Identify and drive opportunities for automation and streamline planning processes & workflows where possible.

• Develop analytical frameworks to support LinkedIns growth via new product launches pilots or support offerings. 

• Provide regular reports and presentations to leadership on key operational metrics workforce plans & changes and strategic recommendations. 

• Document standard procedures ensuring clarity and consistency in operations.

• Build strong and trusting relationships with key business partners & stakeholders. 

• Work collaboratively and crossfunctionally to ensure alignment on business objectives.

Qualifications :

Basic Qualifications: 

• Bachelors degree in Economics Business Operations Data Science or other quantitative fields

• 3 years of work experience in strategic planning workforce management consulting business operations or a related field

• Proficiency in Excel and data analysis / data modeling

 Preferred Requirements: 

• MBA or Masters in related field

• Experience developing analyzing and communicating complex analytical information clearly and effectively to senior management

• Experience in SQL and data visualization (Tableau Power BI)

• Familiarity with AIdriven predictive analytics planning or workforce mgmt tools

• Familiarity with customer support key performance metrics planning models forecasting techniques and process optimization methodologies

Suggested Skills:

• Problem Solving
• Communication
• Data Analytics 

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $96000$156000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.   

The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :

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