Order Management Analyst
Order Management Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity:
As an Order Management Analyst you will be responsible for delivering exceptional customer service to our wholesale ecommerce and retail customers in the EMEA region.
Your primary focus will be on ensuring accurate and timely order processing stock allocation and shipment preparation. You will also play a key role in resolving customer inquiries claims and returns as well as identifying and implementing process improvements.
What Your Impact Will Be:
Order Management
- Process orders accurately and timely from receipt to cash collection.
- Allocate stock to orders and prepare shipments for the warehouse.
- Confirm orders in the customer web portal.
- Manage the order book to align with customer requirements.
Customer Support
- Facilitate inquiries from customers sales finance planning and logistics teams.
- Proactively communicate discrepancies in customer data to the sales team.
- Resolve claims and returns efficiently.
- Identify and resolve issues and implement preventive measures.
- Coordinate logistical processes to ensure timely delivery.
Process Improvement
- Initiate and drive continuous process improvements both internally and with customers.
- Analyze key performance indicators (KPIs) such as forecast accuracy and OTIF.
CrossFunctional Collaboration
- Collaborate with marketing sales finance planning logistics and customer teams.
Qualifications :
What Were Looking For:
- Education and Experience: Bachelors degree in supply chain management and/or related field 23 years of relevant experience.
- Technical Skills: Advanced Microsoft Office skills (especially Excel) AS400 knowledge preferred strong supply chain process understanding.
- Language Proficiency: Fluent English (written and spoken) Mandarin or Tamil (written and spoken) would be an added value.
- Soft Skills: Excellent communication problemsolving analytical and organizational skills.
- Teamwork and Adaptability: Teamoriented flexible and adaptable to change.
- Motivation and Learning: Selfmotivated and eager to learn.
Additional Information :
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of childrens and family entertainment franchises in the world. We create innovative products and experiences that inspire entertain and develop children through play. We engage consumers through our portfolio of iconic brands including Barbie Hot Wheels FisherPrice American Girl Thomas & Friends UNO and MEGA as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content gaming music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
