Gestionnaire systmes daffaires Business Systems Manager

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system 

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility teamwork learning and excellence.

What will your days be like at LGI Healthcare Solutions 

The Business Systems Manager is a strategic leader responsible for the evolution and management of information systems critical to business performance and growth. This key role includes defining and implementing the business systems technology roadmap managing existing systems and identifying evaluating and deploying new solutions. The Business Systems Manager makes informed recommendations to optimize operational efficiency enrich client experience and improve datadriven decisionmaking. As an agent of change they will inspire their team and collaborate with various stakeholders to achieve the organizations strategic objectives.

How will your contributions be showcased

Key responsibilities:

Strategic leadership and roadmap management: Define and communicate the evolution of business systems so that they are aligned with corporate objectives. Develop and manage the roadmap for systems improvement projects and initiatives.

Project management and implementation: Direct the evolution of the D365 CRM from planning to deployment and adoption ensuring alignment with user needs and strategic objectives. Manage other business systems implementation and improvement projects (ERP BI etc..

Systems optimization and evolution: Oversee the continuous improvement and evolution of global business systems (CRM ERP BI and others) while actively supporting business functions (marketing sales customer service finance accounting operations etc.. Identify and evaluate new technologies and solutions to optimize processes.

Operational efficiency and business intelligence: Implement best practices and technology solutions to improve operational efficiency guarantee system performance and reliability and ensure timely and relevant access to data (BI analytics) to support growth and strategic decisionmaking.

Intake of requirements and systems configuration: Work closely with business teams to take their needs into consideration in order to provide clear and achievable system requirements. Oversee and participate in system configuration and work effectively with implementation partners to deliver expected functionality.

Training and adoption of change management: Design run testing and deliver training workshops for users. Develop and maintain comprehensive documentation and effective training materials to foster enduser adoption improve productivity and promote autonomy. Implement change management strategies to ensure a smooth transition to the new environment.

Systems support and maintenance: Ensure quality daytoday support for users of CRM ERP and other businesscritical systemseffectively mobilizing internal resources and external partners to resolve problems and ensure business continuity.

Partner relationship management: Select negotiate and manage relationships with external suppliers and partners (integrators consultants etc. ensuring quality of services and compliance with agreements.

People management and team leadership:

• Foster team engagement and development: Inspire and maintain a high level of commitment within the team through mentoring offering development opportunities (task rotation challenging projects) and balanced workload management.
• Crossfunctional collaboration and communication: Actively promote and improve collaboration with crossfunctional teams both within the IT department and with other departments within the company. Communicate effectively with various stakeholders including company leadership.
• Performance and objectives management: Establish clear and measurable performance objectives for team members ensure regular followup provide constructive feedback and support their success in alignment with the companys mission and objectives.
• Coaching and professional growth: Coach and guide team members in their professional and personal development identifying their strengths and areas for improvement and providing opportunities for growth.

Qualifications :

What you will bring to LGI Healthcare Solutions to succeed in the role:

• Bachelors degree in computer science engineering or related field. Masters degree is an asset.
• Minimum of 10 years progressive experience in team management with demonstrated experience in leading multidisciplinary teams.
• Minimum of 10 years significant experience in implementation optimization and management of complex business systems (CRM ERP BI etc.. Indepth experience of Microsoft business solutions is a major asset (e.g. CRM ERP).
• Solid experience in IT project management including planning monitoring and risk management. 
• Excellent communication and presentation skills with a proven ability to communicate effectively with technical teams endusers and senior management. Strong ability to influence and negotiate at executive level.
• Significant experience in managing relationships with external partners and technology solution providers.
• Indepth knowledge of best practices in business systems management enterprise architecture and information security.
• Demonstrated ability to think strategically solve complex problems and make informed decisions.
• Transformational leadership with the ability to inspire change and foster a culture of innovation and continuous improvement.
• This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating orally and in writing with both Frenchspeaking and Englishspeaking partners/clients/suppliers/colleagues. 

Assets (Optional):

• Experience in implementing AI tools to improve organizational performance
• Experience in a similar industry.

Additional Information :

Here are the many benefits to ensure your personal and professional wellbeing as well as financial health:  

• Remote inoffice or hybrid work with the option of flexible hours to promote balance and performance 
• Group insurance plan and group RRSP with employer participation in effect from day one 
• Minimum of 3 weeks vacation 5 days personal leave per year 
• Access to a telemedicine service and a complete assistance program for all employees and their family 
• Access to a leading elearning platform and hours allocated for training and professional development
• More than 40 years of expertise in the health IT field opens the door to many career opportunities 
• Projects integrating Agile methodology 
• Employee discount program  
• An organizational culture rooted in the values of courage determination excellence and collaboration around which we come together to develop technology solutions for the healthcare field. 

If you are interested in this position we would be very happy to tell you more about the role the team and life at LGI Healthcare Solutions.  

Apply now!

Remote Work :

No

Employment Type :

Fulltime