Technical Support Engineer

About Administrate

Administrate is a training management platform used by hundreds of companies around the world to plan design deliver and measure learning and development for their employees and customers. Our mission is to provide an industryleading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.

Our platform has evolved a lot in recent years taking us up market squarely into the enterprise tech space. Were delighted with the success weve experienced so far and we enjoy working together. Our headquarters are in Edinburgh Scotlands capital city. We also have bases in the USA as well as other team members working remotely around the world.

Its our dream at Administrate to be the Ultimate Human Organization. We might build software but thats not the only area where we add value to our customers; our people are what make us and our customers successful. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because we believe it makes our company stronger. If you share our values wed love to hear from you.

About You

You love a challenge and want to be the best. You take pride and ownership in everything you do and you love helping people achieve their goals.

Youre a great communicator and dont mind jumping on the phone to follow up on that well crafted email you previously sent. You have a great technical mind and love digging into the details of something discovering the reasons behind why something isnt working fixing it and communicating that well to others especially customers. People want to work with you. At work you adhere to high standards take input provide input and wrestle with problems until theyre solved cleanly. You enjoy working on a very creative team in a collaborative fashion and youre not afraid to suggest improvements on how the team could do a better job.

You love to work with smart creative people and hate mediocrity. Small teams dynamic organizations and flexible working environments are what you thrive in. Bureaucracy is for someone else who likes wasting time and effort.

Your work day goes by quickly and you leave at the end of the day with a smile on your face.

You hate bad customer service. You love going the extra mile and experiencing outstanding support and it bugs you that these interactions are more rare than they should be. You know deep down you could do better and youre not afraid to speak up if you think something isnt working and badly impacting customer experience.

What Youll Do

Youll love our customers and help them be successful. Specifically you will work as one of the core members of our help desk as the front line of technical support for the company. Youll work closely with our pro service customer success and engineering teams to make sure our customers get what they need when they need it. You will be a major part of the brand our customers experience and youll help provide feedback to our product account management sales and marketing teams.

Youll have an open mind and are willing to learn our systems quickly. You will take advantage of our career development track and own your career progression within Administrate. Opportunities abound.

What Youll Need

*Please note this is not an IT or SysAdmin position

• Excellent written and verbal communication skills.

• A passion for transformative meaningful simply outstanding customer support.

• Great problem solving skills in particular technical problem solving.

• Experience in troubleshooting webbased software with a working knowledge of web protocols HTML CSS and JavaScript

• An understanding of structured data (XML JSON relational databases) and ability to run SQL queries is highly desired.

• Experience with APIs (REST and GraphQL) is highly desired.

• Knowledge of the software development lifecycle is highly desired.

• A desire to quickly and efficiently work through problems but also be able to identify patterns that may emerge take ownership and ensure issues are resolved for the long term benefit of our customers.

• A desire to learn quickly and deeply about a wide range of issues and a drive to continually improve.

• A very strong work ethic with a track record for getting things done in a high pressure time sensitive environment.

• Experience of working in a similar customer focused remote support role is desired but not essential.

What Youll Get

• Enjoy working as part of a talented team where everyones input is valued

• An unrivaled work/life balance you work a 4day 32hour week but get paid for 5 days!

• Work remotely from anywhere in the UK

• 22 days holiday per year (based on a 4 day week) plus 6 Company holidays

• Great tools MacBook 27 monitor mechanical keyboard etc

• Flexible working schedule

• Retirement savings

• Life assurance of 4 times salary

• Entirely private and confidential access to our resident therapist

First round interviews will begin the week commencing April 21st with second stage interviews starting the week commencing May 5th.