Branch Trade Floor Support Engineer
Branch Trade Floor Support Engineer
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$ 100000 - 130000
1 Vacancy
Job Description
Global Financial Services company who offers a full range of investment banking equities fixed income asset and wealth management products and services requires an experienced Branch / Trade Floor Support Engineer.
We require a handson professional who enjoys rolling up his or her sleeves and working with the global desktop services team to deliver worldclass support achieve goals meet project deadlines and increase overall enduser satisfaction. This position requires an individual who is motivated energetic and looking for a challenging environment where there are endless opportunities for career growth and exposure to cutting edge technology.
The successful candidate will:
- Possess a strong and proven background in managing and supporting desktop services inin a financial services environment.
- Provide handson support while ensuring you follow global best practices standards and procedures.
- Provide oversight of all desktop operations in your respective office / coverage area.
- Assist with diagnosing and ultimately resolving issues quickly and efficiently in close cooperation with Engineering & Application Support teams as needed.
- Develop professional relationships with the various business units and act as their advocate.
- Assume the role of Incident Manager and escalate major outages while ensuring local and global management teams are kept up to date.
- Participate in meetings with IT Management to discuss various topics including issues projects and strategy.
- Make recommendations on incorporating new technology into the companys existing platforms.
- Possess experience with change management and knowledgeable about the hierarchical infrastructure of finance information systems.
- Communicate technical concerns and solutions to the business with varying degrees of technical knowledge as well as working with them help resolve their technical issues.
- Coordinate projects and drive for completion.
Responsibilities include:
- Daily support of a very active fastpaced high volume diverse financial services / trading environment
- Responsible for daytoday implementation support and maintenance of infrastructure including all hardware software telephones and IPC turrets.
- Frontline / ancillary support for all front office & backoffice applications including trading systems and market data applications such as Fidessa & Bloomberg.
- Liaising closely with Engineering & Application Support teams.
- Citrix / VDI infrastructure support.
- Assist with integrating new applications and technologies into the current architecture.
- Monitor the performance of the companys desktop infrastructure and make suggestions for improving efficiency.
- Responsible for the ongoing maintenance and future planning needs of the regions desktop environment.
- Coordinate & manage local vendor support.
- Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
- Support Firm Issued iPhones / iPads (via Mobile Iron MDM & InTune).
- Oversight of the new hire onboarding and termination process.
- Documentation of all systems including existing and new applications scheduled maintenance.
- Assistance on global initiatives involving other groups such as Application Support Facilities and Infrastructure / Engineering teams.
- Inventory control RMAs service calls new equipment requests.
- MACs relating to hardware & software desk moves etc.
- Submit application packaging requests and assist with production certification.
- Support of all SCCM application deployments.
- Rack & Stack of Data Center equipment.
- Active Directory services support.
- Print Services (Management & Support).
- BCP (Setup Configuration & Testing).
- Firewall / Proxy support.
- Conference Room / AV Support
Qualifications & Skills
- Bachelors Degree in Information Technology or related field.
- Microsoft Windows certificates highly desirable.
- 5 years experience in a financial service IT environment.
- Proven ability to offer high level desktop support in an enterprise environment.
- Comprehensive understanding of network architecture and client/server technology.
- Excellent communication personality and presentation skills.
- Strong problemsolving skills required.
- Ambitious and willing to learn new technologies.
- In depth knowledge of Windows 11 & Office 365.
- Technologies and hardware that we support extensively include: Windows 11 MAC OS IPC turrets Cisco VOIP phones HP desktops Lenovo Laptops VDI iPhones / iPads Printers / MFPs.
- Scripting Knowledge (a plus but not a requirement)
- Must have excellent decisionmaking and organizational skills detail oriented and the ability to work independently on assigned tasks.
- Willing to work off hours and weekends as needed.
Primary Location Full Time Salary Range of $100000 $130000
Employment Type
Full-Time
