Customer Quality Engineer
Customer Quality Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOULL BE DOING:
The Customer Quality Engineer (internally called Material Quality Consultant) primarily serves as the customers point of contact for materialrelated quality complaints and works to ensure issues encountered by customers are resolved. Materialrelated quality problems can occur anywhere within the products supply chain from supplier through to endusers. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem:
Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.
Follows standard work processes to discern whether or not the issue results from Avery Dennisons processes or is a processing issue at the Customer.
Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.
Uses problem solving methods to identify and resolve issues that are not revealed as a result of the testing standard work processes.
Interacts as needed with Sales Technical Team Analytical Lab R&D Technical Leads Customer Service (ACs and SCs) site resources and divisional technical resources to obtain information pertinent to understanding and resolving customer quality issues.
Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers traceability information providing material disposition assigning corrective action letters and sending samples to a responsible manufacturing location.
Ensures that we are responsive to customer needs through timely processing of complaints. Uses a positive attitude when responding to customer complaints.
Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.
Acts as a customer advocate providing valuable feedback to the organization on customer satisfaction.
Serves as a neutral party between customer and organization in claim investigation.
Pulls analyzes and summarizes quality performance data for the customer.
Identifies quality trends (ie. unique to material manufacturing process or customer) to initiate quality project support to resolve repeating ongoing issues.
Collects material samples for site investigation and divisional A3 support.
Provides training when needed to both team members and external personnel.
Develops area of technical expertise to act as subject matter expert within the MQC team.
COMPETENCIES
Think OutsideIn
Simplify & Prioritize
Display Agility
Qualifications :
POSITION REQUIREMENTS:
High school diploma or GED is required.
Bachelors Degree in engineering or science preferred.
Ability to lead problem solving process is required.
3 years of manufacturing experience is preferred.
Ability to handle multiple tasks the role requires that you will be working on multiple claims at the same time
Strong analytical skills
Attention to detail & organizational skills
High degree of accuracy timemanagement and priority setting skills
Collaborator. Work well with peers and people at all levels of an organization both internally and externally.
Strong customer service skills written verbal and telephone communication skills
Reliable and Dependable. One who can be there when needed and deliver consistent results.
Adhesive and Silicone Coating & Label Printing process knowledge preferred.
Understanding of applicable computer software and systems such as Google Platforms Microsoft Office and functionspecific software (EBS Oracle) Minitab
Additional Information :
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
Reasonable Accommodations Notice
If you require accommodations to view or apply for a job alternative methods are available to submit an application. Please contactor to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
