Guest Relations Coordinator
Guest Relations Coordinator
Posted on :
18-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
Perform anticipatory high level services as attending to special requests by guests and hotel.
- Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations leading to smooth operations.
- Work with Front office and Housekeeping to ensure of guests memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests Front desk Concierge Bell and doorman adding memorable moments for guests.
- Actively communicate with guests including prearrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms amenities and special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Serve as a liaison between Front Office Housekeeping Concierge Private Kitchen and Sales departments.
- Assist Checkin checkout special requests while recognizing VIPs and guests with the Gold lounge access.
- Deliver all of the LQA and Forbes Leading Quality at all times and adhere to all departmental procedures.
- Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs.
- Resolve any guest challenges with proper follow through recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Flexible schedule including night and weekend required.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
Qualifications :
Qualifications
Have a strong understanding of Front Office operations and previous experience in a luxury hotel
- Previous experience in five star standards
- Previous experience in working with international colleagues
- College degree
Additional Information :
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
