Product Technician Supervisor

This role reports into the Technology Support Department

The incumbent will be responsible for supervising monitoring and executing the shortterm activities required for the commercial provision of product support services from within the Technology support function to De Beers Technology clients both internal and external to De Beers Group.

Your role will include:

• Supervise and monitor the shortterm activities by the Product Technicians in the designated support discipline e.g. onsite support / repairs & testing / commissioning / inspections etc.(supervisory authority over direct reports on required activities)
• Execute delivery of technology support activities through own effort both locally and at client operations. (advisory authority to Technology Field Support Manager)
• Conceptualize solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
• Day to day coordination of support activities delegating daily tasks.
• Constructive and innovative solutions to internal challenges presented; effective and timeous of initiatives as allocated; continual BI initiatives
• Issuing Repair Quotes ensuring correct pricing and that all recoverables are captured.
• Monitoring and progressing customer Purchase Orders.
• Ensuring Repair Orders are dispatched in the agreed lead time.
• Answering customer queries regarding availability and lead times.
• Maintaining accurate records of Repairs and Service transactions.
• Reporting monthly financial figures.
• Maintaining a sustainable and flexible supply network.
• Resolving supply or quality issues with vendors.
• Reserve and receive stock items on an asneeded basis for repair
• Book in personnel time material costs and execute on invoices.

Qualifications :

Formal qualifications:

• Minimum qualification National Diploma in Electrical/ Mechanical Engineering or Scientific

Additional requirements:

• Operational support of C&I or electromechanical products
• Commercial customer service in a technical environment 5 yrs minimum)
• Experience using common ERP packages namely SAP advantageous
• Experience in dealing directly with customers.

Additional Information :

Who we are:

De Beers Group is a company with a sparkling future.

Our experts have searched the world for natures most precious gem. Our diamonds bring beauty to the world. But we think they can do so much more. We want our diamonds and our business to make life brilliant for our people our customers and the world around us.

Safety

Safety first is a way of life for us.  We are unconditional about the safety health and wellbeing of our colleagues at work and at home and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others actions work collaboratively and always show care and respect.

Equity Diversity & Inclusion

As a global #HeForShe Thematic Champion De Beers is committed to promoting an equitable inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential. Please inform us should there be any special requirements that should be considered as part of your application.

Building Forever

Sustainability is at the heart of our decisionmaking it is how we do business.   Building Forever is key to our purpose as it represents our ambitious and holistic sustainability framework and is central to our ability to deliver longterm value to our communities and partners. This shapes how we protect our social and environmental license to operate build a longterm legacy in our host communities and earn consumers trust in our diamonds that they can wear with pride.

Background Checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications

Closing date: 02 May 2025

Remote Work :

No

Employment Type :

Fulltime