Genesys Quality Assurance EngineerCyara
Genesys Quality Assurance EngineerCyara
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Quality Assurance Engineer to join a project with Miratechs trusted global partner focusing on testing Conversational AI applications including both chatbots and voicebots. The role involves designing and executing both functional and regression test scripts to ensure high system performance and reliability.
Responsibilities:
- Preparing functional test cases and corresponding test data.
- Conducting call routing and skillbased testing.
- Ensuring high attention to detail and delivering quality results with a strong work ethic.
- Collaborating effectively within a team and communicating clearly in both independent and team settings
- Identifying assessing and managing project risks proactively.
- Supporting and managing multiple projects and deadlines simultaneously.
- Providing occasional evening or weekend support during system deployments as needed.
Qualifications :
- 5 years of experience in the IT sphere.
- 3 years of experience in testing Genesys IVR applications and Conversational AI solutions (including Voice BOTs).
- 3 years of handson experience with IVR testing tools such as CYARA Velocity CYARA Virtual Agent and CYARA Cruncher.
- Proficient in TexttoSpeech (TTS) augmentation SSML tags and audio augmentation techniques.
- Skilled in functional test case creation and test data preparation.
- Experience working with Splunk for query and log validation.
- Expertise in call routing and skillbased routing testing.
- Strong attention to detail a proactive work ethic and a resultsdriven approach.
- Excellent communication and interpersonal skills with the ability to work independently or collaboratively in a team.
- Proven ability to identify assess and manage risks effectively.
- Capable of handling multiple projects and deadlines simultaneously.
- Flexible to provide evening or weekend support during system deployments when required.
Nice to have:
- Experience with Python.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99 project success rate and more than 30 yearoveryear revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular teambuilding company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Department / Functional Area
Engineering
Key Skills
- Test Cases
- Performance Testing
- Quality Assurance
- SOC
- Agile
- Debugging
- Jira
- Perl
- Software Testing
- Test Automation
- Scripting
- Selenium
