Customer Contact Center Trainee Remote

Title: Customer Contact Center Trainee (Remote)

State Role Title: Customer Service

Hiring Range: $21.02

Pay Band: UG

Agency: Virginia Retirement System

Location:Virginia Retirement System

Agency Website: Type: General Public G

Job Duties

Hourly Rate: $21.02 This position is open to Virginia residents only

*Please Read This First VRS utilizes Spark Hire for oneway video interviews and Criteria Corp for candidate assessments as the initial step in the interview process for this position. If you are selected for this step you will receive an email invitation to participate. Please ensure you check your email regularly as no phone calls will be made.

Customer Contact Center Trainees will serve as front line representatives of the Virginia Retirement System assisting retirees members beneficiaries or participating employers who contact VRS by phone email or written correspondence with a wide variety of questions inquiries and requests for information related to post retirement pension and benefit information.

Hours of Work: 29 Hours a Week
Work Hours: Flexible during the hours of 8:30 am and 5:00 pm
Workdays: Monday through Friday

Required Training: All new hires are trained virtually using Microsoft Teams. Training will be facilitated Monday through Friday from 8:30 am 4:30 pm. New hires are expected to attend daily to successfully graduate from training.

Minimum Qualifications

Education Training and Experience

High School Diploma or GED equivalent.
Two 2 years relevant experience in a highvolume customer service position.

Excellent customer service skills communication skills and strong attention to detail.

Ability to effectively communicate (verbally and in writing) in a clear confident manner using proper grammar.

Must have strong organizational skills to plan prioritize multitask and independently execute projects/tasks within specific deadlines while maintaining flexibility.

Ability to maintain courteous and effective relations with staff elected officials and VRS members retirees employers.
Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e. Outlook Word Excel etc.

Additional Considerations

Preferred candidates thrive on challenging fastpaced and rewarding work and are committed to superior customer service while working in a team environment.

In addition the most successful candidates will possess the following:
College degree
Prior pension benefit plan HR or counseling experience.
Ability to interpret and apply knowledge of VRS Plan benefit products and services related to caller inquiries.
Ability to counsel retirees on plan information and financial planning terminology.
Proficiency in reading writing and math.
Proficiency in using a PC and office productivity software.
Professional verbal and written communication skills.
Ability to perform basic calculations and financial interpretations.
Experience interacting with diverse customer populations using a variety of communication mediums.

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Contact Information

Name: VRS Human Resources

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). ServiceConnected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.