Police Support Specialist

Come Join the City of Bellevue!

Please fill out your application as fully as possible. The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. Read the Hiring Process section below to learn more.

New hires typically receive between minimum and midpoint however we may go slightly higher based on experience internal equity and market.

The following is a list of essential daily duties and responsibilities assigned to Police Support Specialists. While this list represents a good sampling of the duties of this position; it is not an exhaustive list.

• Understanding and following unit procedures and deadlines.
• Handling a large variety of paperwork including case reports arrest reports logs court records (such as protection orders misdemeanor warrants warrant recalls) subpoenas citations and other paperwork each requiring a specific detailed procedure with independent and strict deadlines.
• Accurate interpretation of court orders issued by various types of courts to determine action to be taken within the RCWmandated timelines.
• Accurate interpretation and handling of hard copies of case reports and supporting documents for data entry and scanning into the records management system.
• Accurately inputting information regarding stolen property missing persons protection orders warrants etc. into computer systems that interface with other local agencies (NORCOM) as well as state and national systems (WACIC & NCIC).
• Providing timely reliable and accurate information in response to nonemergency inquiries from members of the public insurance companies attorneys residents callers visitors and other law enforcement agencies.
• Answering a multiline telephone system for calls from the public as well as calls from internal customers to assist with various inquiries which may include screening calls for other department personnel
• Working with NORCOM (Northeast King County Regional Public Safety Communication) the agency that dispatches for Bellevue Police to tie in end of day information and to review and correct overnight processes handled on our behalf.
• Inperson handling of applications for Concealed Pistol Licenses (CPLs) Firearm Dealer Licenses (FDLs) etc.
• Receiving of found property at the front counter and assisting customers with locating their property by researching their interaction with police usually with minimal information.
• Handling all incoming payments to police (for required fees as well as services provided such as CPLs and bail collection)
• Processing and interpreting background checks and other information for a variety of processes to include preparation of cases for the Prosecuting Attorney Clearance Letters Ride Alongs Contractor access etc.
• Gathering and maintaining data for internal logs and forms shared by Records with other groups within the department (such as Property & Evidence)
• Inputting and retrieving information stored in the departments computers or on criminal justice databases and relaying information as requested to officers in the field or using this information to complete tasks.
• Monitoring policeaccess intercom to grant access to police personnel.
• Monitoring closed circuit security system of arrestees in holding cells to report suspicious activity and to ensure officer safety. Specialists act as a second set of eyes to report any evidence of an officer in trouble to dispatch/NORCOM.
• Providing proper emergency notifications utilizing the chain of command.
• Assisting internal customers with requests for information from other agencies and departments (including but not limited to case reports booking photos court orders Department of Licensing records etc.
• Working with the COB Prosecuting Attorneys Office to provide case reports arrest information criminal history etc. for individuals who have committed misdemeanor offenses.
• Fingerprinting individuals for background checks related to various processes handled by the police department.
• Maintaining and ordering forms.
• Working on special projects and other work as assigned.

KNOWLEDGE SKILLS ABILITIES AND COMPETENCIES:
The following represents a good sampling of the knowledge skills and abilities required of this position; this is not an exhaustive list.
Knowledge and Skills:

• Knowledge of Windows computer operating system Microsoft Suite products (Outlook Word Excel Teams etc.
• Knowledge of how to utilize office equipment (such as printers scanners telephones and fax machines)
• Knowledge of customer service principles and practices.
• Proficient skill in keyboarding and accurate data entry.

• Understand and carry out oral and written directions independently.
• Work independently as well as cooperatively with others.
• Objectively analyze individual and connected tasks and processes using knowledge and available resources in order to come to an appropriate and acceptable conclusion.
• Coordinate and conduct transactions in matters requiring knowledge and analytical application of police department rules policies and procedures.
• Ability to comprehend effectively reference and carry out detailed instructions in accordance with Records Unit standard operating procedures the departments mission policies and other procedures..
• Learn from and retain written and verbal instruction in order to replicate results for various tasks and assignments.
• Understand the Police Support Specialist role and to learn and understand other agency and department roles including police officers in order to properly refer customers as necessary.
• Learn and understand working with procedures and deadlines covering the great variety of paperwork handled in the Records Section.
• Learn and differentiate between police department acronyms system names clearing codes etc. used in the daily operations of the Bellevue Police Department.
• Learn and be able to use numerous computer and webbased systems; city/department specific software applications; other specialized records systems to retrieve and interpret information.
• Evaluate prioritize and reprioritize work with frequent interruptions and strict deadlines and effectively multitask and adapt to changing priorities. Must have the ability to accurately recall steps taken prior to interruptions in order to ensure nothing is missed.
• Remember and connect important details between tasks assignments and interactions.
• Adhere to strict confidentiality requirements.
• Communicate clearly and effectively both verbally and in writing in a courteous diplomatic fashion to exchange information.
• Assist customers to the fullest in one interaction whenever possible.
• Present a positive and unbiased image of the unit department and City even in situations when a customer may be angry upset or discourteous.
• Remain calm in frustrating or upsetting circumstances or with difficult customers.
• Operate police radio console computers fax machine copier shredder cellular phone multiline telephone document scanner and other office equipment as required.
• Work in a neat and orderly manner.
• Contribute to a teamenvironment focused on mutual respect and working toward a common goal.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals both within and outside of the department.
• Participate in and help provide crosstraining in processes as directed by management to ensure a wellrounded team for coverage purposes.
• Maintain regular reliable and punctual attendance.
• Perform other duties as assigned.

• Two 2 or more years prior office experience including considerable public contact both inperson and by telephone. Positions not traditionally in an office setting but which have substantial demonstrated customer service interactions and some knowledge of administrative tasks are also acceptable.
• High School Diploma or GED equivalent.
• English usage spelling grammar and punctuation required to compose and proofread written documents and correspondence.
• Applicants must be 18 years of age who can read and speak fluent English and either:
  • A US citizen or
  • A lawful permanent resident or
  • A Deferred Action for Childhood Arrivals (DACA) recipient with employment authorization from USCIS.

PHYSICAL DEMANDS:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves walking talking hearing using hands to handle feel or operate objects tools or controls and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push pull lift and/or carry up to 20 pounds.
• The noise level in the work environment is usually moderately quiet.

• Any use of
• Any possession or use of GHB or any other date drug including giving it to others
• Any use of any illegal drug within three years of application* (Excludes which is addressed below.
• Misuse of Prescription will be reviewed on a casebycase basis.
• Any use of illegal (other than since applying to or while employed by any law enforcement agency (including military police agencies). Please note that while many states have decriminalized it is still federally illegal and police officers are expected to adhere to all laws and regulations on and off duty.

• Any participation in or allowing of the manufacture selling offering to sell cultivation warehousing distribution holding or transporting for another transporting for sale or financing of any illegal /narcotics within five years of application* including extraction and concentration of THC oils from for the production of honey wax dabs or any other THC concentrate
• Any distribution of illegal or illegal distribution of since applying* to and/or while employed by any law enforcement agency (including military police agencies)

• Any prescription forgery prosecuted undetected or otherwise within five years of application*

• Any adult felony conviction.
• Any juvenile felony conviction within the past five years.
• Any misdemeanor conviction for a crime involving moral turpitude.
• Commission of any crime of violence including domestic violence.
• Commission of any sexual offense within the past five years.
• Any conviction of a felony crime at any time while employed in any capacity with a Law Enforcement Agency (including volunteer intern and reserve positions).
• Any single theft of property or money in excess of $100 value within the past five years.

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name address and other demographics. To help us please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter resume writing sample and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks including at least one prior supervisor.
• Some positions may require completion of a criminal background checkprior to start employment
• Some positions may require obtaining a commercial drivers license (CDL) licensures or additional certifications.

At the City of Bellevue youll be part of a team committed to providing exceptional customer service upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions our interactions and our decision making in the City of Bellevue organization is: Exceptional Public Service Stewardship Commitment to Employees Integrity Innovation and Diversity Equity & Inclusion. Youll work in an environment that is innovative collaborative future focused and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. Its what makes the City of Bellevue an exciting place to work live and explore.

Have we piqued your interest yet Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation marital status national origin genetic information disability age veteran status or any other protected status. Persons needing assistance with the application process may call the Human Resources Office ator .If you are invited to participate in the selection process and need ADA accommodations please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the EVerify program. Learn more about the EVerify program.

any technical difficulties with your application please contact the NEOGOV support line at.

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