Group Sales Agent

SEASONAL POSITION

Busch Gardens is a place of thrills fun and positive lasting memories. And thats just what its like to work here! As a key member of our team youll play a major role in bringing happiness and excitement to people from around the world. If youre dedicated dependable and driven to deliver exceptional guest service this is a place for you!

SeaWorld is a worldrenowned leader in the themedpark and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. Were always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

What you get to do:

As a Group Sales Agent you have the exciting opportunity to engage with Youth and General Groups for a SeaWorld Parks and Entertainment park as well as assisting Resellers. Youll take on a variety of responsibilities to meet our internal and external guests expectations while maximizing our revenue. You will:

• Provide exceptional professional guest service over the phones and in person

• Handle inbound Group Sales and Education calls assisting Resellers Youth and General Groups in booking their reservations in addition to answering general questions about the Park

• Understand customer needs and proactively provide upsell opportunities during the booking process

• Engage in outbound call and email campaigns to rebook Group business from previous year(s) and build sales funnel with new leads from provided lists

• Understand and work on improving booking processes for guests to ensure seamless experience easily change orders and purchase upsells

• Work with Park on processes to ensure best dayof experience for guests

• Create and maintain insightful reporting as needed to aid in strategic decisions

• Process orders research and solve problems that may occur within Group bookings

• Perform data entry on new and existing contracted and noncontracted accounts

• Process Hard Stock (BOCA) Group and Reseller ticket orders and inpark ticket requests

• Process all payments including depositing check payments

• Prepare orders for shipment with FedEx or pick up at Advance Sales ticket window.

• Reconcile daily MPR payments and report to Finance

• EZTicket Support for all clients via phone and email

• Administer several Outlook mailboxes both internal and guestfacing

• Data entry of every Group inquiry and booking in Delphi for tracking and reporting purposes as well as order entry in SAP

• Point of Contact for refunds

• Test orders for all parks

• Assist Community Relations with all approved Donation Requests

• Work with Manager and other departments to ensure smooth operation between different stakeholders in the Company

• Assist in asneeded department activities such as working events creating proposals liaison with other departments etx

• Other duties as assigned by management

What it takes to succeed:

• Must have a high school diploma or equivalent

• Must be at least 18 years old

• Must have at least 1 year customer service and sales experience

• Must have working knowledge of Microsoft Office Suite

• Must have excellent written and verbal communication skills

• Must have excellent organizational skills and be able to work independently and on a team

• Must be able to maintain a high level of confidentiality

• Must be able to multitask and adapt to changes in a fastpaced business environment

What else is important:

• Work flexible schedule/hours based on business need to include opening mid and closing shifts; nights weekends and holidays

• Must be able to sit and/or stand for long periods of time

• Must be comfortable with exposure to noise

• Must be able to work indoors with A/C for entire shift

• Must be comfortable in an office environment with exposure to fluorescent lighting for entire shift

• Must be able to work remotely when needed

The perks of the position: Ambassadors will enjoy a fun fastpaced environment and great teammates as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food merchandise etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.