Customer Success Manager I Global Logistics
Customer Success Manager I Global Logistics
Posted on :
18-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join Amazons Global Logistics team as a Customer Success Manager and drive transformative improvements for our diverse shipper community. In this pivotal role youll manage highvalue shipper relationships develop datadriven strategies and collaborate across teams to enhance the overall shipping ecosystem. Your expertise will directly impact Amazons shipper success program contributing to our mission of revolutionizing ecommerce supply chains.
Key job responsibilities
Manage a portfolio of highvalue shippers identifying growth opportunities through comprehensive assessments
Develop and implement datadriven strategies to boost shipper performance and product adoption
Collaborate with crossfunctional teams to design innovative solutions for complex challenges
Analyze and present key performance metrics providing strategic recommendations to stakeholders
A day in the life
As a Customer Success Manager youll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shippers unique needs then lead a workshop to help a key account optimize their operations. In the afternoon analyze program metrics for a leadership presentation or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues ensuring their continued success and satisfaction.
About the team
The Global Logistics team is at the forefront of revolutionizing ecommerce supply chains. Were passionate about creating seamless efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space constantly innovating and adapting to the evolving needs of the global marketplace.
Bachelors degree in Business Supply Chain Management or related field
1 years experience in customer success consulting or supply chain management
Demonstrated ability to manage complex customer relationships and drive measurable business improvements
Strong analytical skills with experience in datadriven decision making and problemsolving
Excellent communication and presentation skills with the ability to influence stakeholders at various levels
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years experience in customer success consulting or supply chain management
Proficiency in project management methodologies and tools
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Manage a portfolio of highvalue shippers identifying growth opportunities through comprehensive assessments
Develop and implement datadriven strategies to boost shipper performance and product adoption
Collaborate with crossfunctional teams to design innovative solutions for complex challenges
Analyze and present key performance metrics providing strategic recommendations to stakeholders
A day in the life
As a Customer Success Manager youll start your day reviewing shipper performance data and preparing for strategic meetings. You might collaborate with product teams to address a shippers unique needs then lead a workshop to help a key account optimize their operations. In the afternoon analyze program metrics for a leadership presentation or brainstorm new success strategies with your peers. Your day concludes by following up on critical shipper issues ensuring their continued success and satisfaction.
About the team
The Global Logistics team is at the forefront of revolutionizing ecommerce supply chains. Were passionate about creating seamless efficient logistics solutions that benefit both our shippers and customers. Our vision is to set new industry standards for customer success in the logistics space constantly innovating and adapting to the evolving needs of the global marketplace.
Bachelors degree in Business Supply Chain Management or related field
1 years experience in customer success consulting or supply chain management
Demonstrated ability to manage complex customer relationships and drive measurable business improvements
Strong analytical skills with experience in datadriven decision making and problemsolving
Excellent communication and presentation skills with the ability to influence stakeholders at various levels
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.
2 years experience in customer success consulting or supply chain management
Proficiency in project management methodologies and tools
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52400/year in our lowest geographic market up to $112000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
