Change Manager
Change Manager
Posted on :
18-04-2025
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1 Vacancy
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Job Description
Job Title: Change Manager
Experience: 610 Years
Location: Hyderabad
Shift: General Shift
Core Expertise Required:
- SaaS Change Management: Experience designing and implementing change frameworks for cloudbased applications.
- ITSM Process Excellence: ITILcertified practitioner with a focus on service transition best practices.
- Risk Mitigation: Skilled in establishing controls to ensure seamless business continuity during major changes or digital transformations.
- Stakeholder Management: Proven ability to align technical change initiatives with business objectives and manage expectations.
- Release Management: Expertise in coordinating complex multicomponent SaaS releases with minimal disruption to operations.
Key Responsibilities:
- Design and lead the implementation of change management strategies for enterprise SaaS platforms.
- Coordinate and manage endtoend change processes including assessments approvals implementations and postchange reviews.
- Establish and maintain CAB (Change Advisory Board) governance structures to evaluate and authorize highrisk changes.
- Drive adoption of standardized change processes and automation through tools like Genie or similar platforms.
- Collaborate with crossfunctional teams to manage change timelines risk mitigation plans and business communication.
- Lead efforts to continuously improve change performance metrics such as failed change rates approval cycle times and recovery durations.
- Enforce change freeze periods during critical business cycles and ensure adherence across teams.
- Develop rollback strategies and contingency plans to support smooth transitions and minimize downtime.
Notable Accomplishments:
- Reduced failed changes by 87 through implementation of a comprehensive change management framework for SaaS apps.
- Successfully led cloud migration for 3000 users with zero business disruption.
- Improved change approval efficiency by 65 through automated workflows in Genie.
- Managed the O365 enterprisewide change initiative impacting the entire workforce.
- Developed and institutionalized standard change templates and change impact assessment models for recurring SaaS deployments.
- Reduced change recovery time by 40 through implementation of clear rollback protocols.
Qualifications:
- Bachelors degree in IT Computer Science or a related field (Masters preferred)
- ITIL Foundation (minimum) or Intermediate/Expert certifications
- Experience with change management tools and SaaS environments
- Strong analytical communication and stakeholder engagement skills
Employment Type
Full Time
Key Skills
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