Manager Technical Services

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE:

Pure Storage is seeking an experienced Manager for our Technical Services team in Lehi Utah. In this role you will lead and scale our team of technical services engineers monitoring customer arrays 24x7. You will document and train individual functions within the team. The goal of this organization is to be the frontline helping our customers solve problems quickly and efficiently. This position is ideal for strong technical services managers looking to take the next step in their career and work in a fastpaced entrepreneurial culture.

• Experience developing strong teams and individuals through recruiting performance management and team professional development
• Performance history in identifying and solutioning for process improvements and a vision for scalability improvements
• Track record in successful crossfunctional collaboration with other internal business units and stakeholders
• Proven ability to manage customer concerns and issues utilizing appropriate internal and external resources
• Thought leadership innovative mindset and ability to operate with minimal supervision
• Ability to be flexible with shifts with advance notice
• Ability to participate in oncallafter hours support rotation
• Participate in or contribute to projects as assigned

WHAT YOU NEED TO BRING TO THIS ROLE

• 5 years of experience in customerfacing technical services related work.
• 3 years of experience in direct leadership as a people manager
• Must be willing to work the following shift: Monday Friday from 9am 6pm MST and Saturday from 9am 6pm MST as needed.
• Track record in developing strong teams through recruiting performance management and team professional development.
• Experience in the foundations of troubleshooting complex technical problems.
• Experience in supporting both hardware and software products triaging issues and escalating them to the appropriate groups such as Product Management Engineering etc. (Preferred)
• Foundational knowledge in operating systems such as VMWare Solaris Linux and Windows will be a plus!
• Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!
• Strong Project Management skills
• Good communications and organizational skills
• Bachelors Degree or equivalent years of experience

We are primarily an inoffice environment and therefore you will be expected to work from the Utah office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

The annual base salary range is: $104000.00 $157000.00.

Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events check out for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

#LIONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.