Customer Service Representative 1
Customer Service Representative 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Details
Description
THE OPPORTUNITY:
We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives afterhour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale call out for collections or solicit business.
At CRC you will make a difference in countless peoples lives by being a calm and professional human voice to call when disaster hits rather than an automated voice message. Your work here at CRC matters to real people and their security!
SCHEDULE AND PAY:
Fixed Starting Wage: $17.00 per hour
All shifts AND Fulltime and PartTime schedules are available!
- 2nd Shift: Extra $.75 per hour (MondayFriday)
- 3rd Shift: Extra $1.25 per hour (MondayFriday)
- Bilingual (Spanish): Extra $1.00 per hour
- Weekend availability (Saturday & Sunday): Extra $2.00 per hour
- This position requires two out of three weekends scheduled
- Holidays
- Holiday Pay
THE PERKS
- Great Work/Life Benefits Paid Time Off (PTO) Community Volunteer Time Off 6 Paid Holidays and School Conference/Activity Leave
- Health benefits medical dental & vision plus rewarding wellness programs gym reimbursements and onsite fitness equipment.
- 401K with generous company match.
- Tuition reimbursement
- Regular recognition events to celebrate and thank our employees
- Opportunities for Advancement
- Opportunities for extra pay
- Free alarm monitoring for medical environmental and security alarm systems
- Supportive and inclusive work culture
- Incentive bonuses
WHAT YOU CAN LOOK FORWARD TO:
- Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers inquiries properly
- Maintain a high level of service and meets performance targets.
- Maintain composure and demonstrate a calm professional position while adapting to difficult situations and uses deescalation techniques when appropriate.
- Participates in procedure training in the classroom and onthejob training and reviews all available manuals and resources to acquire and increase product knowledge.
WHAT YOULL NEED TO SUCCEED:
- Ability to read analyze and interpret instructions
- Excellent communication skills
- Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
- Ability to maintain confidentiality
- Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
- Ability to thrive in our fastpaced customerfocused environment
- Ability to be flexible and receptive to change
REQUIRED EDUCATION & EXPERIENCE:
- 1 or more years of Customer Service experience required
- Experience in a Call Center setting preferred
- High School Diploma or equivalent preferred
- Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start.
WORKING CONDITIONS:
The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand walk sit and reach. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision and depth perception.
All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in followup to member/customer questions or concerns and utilized for training purposes.
The noise level in the work environment is usually moderate.
Equal Opportunities and Accommodations Statement
CRC is deeply committed to building a workplace where inclusion is not only valued but prioritized. Were proud to be an equalopportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression family status marital status sexual orientation national origin genetics neurodiversity disability age or veteran status or any other nonmerit based or legally protected grounds.
CRC is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact the Human Resources Development Department at least 48 hours in advance of your interview at 507.437.2400.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for CRC to hire me. If I am hired I understand that either CRC or I can terminate my employment at any time and for any reason with or without cause and without prior notice. I understand that no representative of CRC has the authority to make any assurance to the contrary.
Required Experience:
Unclear Seniority
Employment Type
Unclear
