Help Desk Technician - Tier 1
Help Desk Technician - Tier 1
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Help Desk Technician Tier 1
Company:Virtual Technologies Group (VTG)
Location:Maumee OH (hybrid)
Position Type:Fulltime
Compensation Range:$1820/hr plus comprehensive benefit package
Be theHEROfor your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients has a broad array of hightech resources at your disposal and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.
We offer diverse tech solutions at Virtual Technologies Group ranging from managed IT services and hosted voice services for resellers and direct clients to cybersecurity as well as physical security offerings. Additionally we develop custom software and provide educational support in testing and fleet management for educational institutions.
Benefit Offerings:
Medical dental and vision
401K with company match
Shortterm and longterm disability coverage paid for by the company
Life insurance paid for by the company with a buy up option for you and your family
Flexible work schedule
Job Overview:
The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone through a ticket system and/or through remote methods for hardware and software support.
Location and Hours: This job is located on site at our Maumee OH office location with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work inoffice during normal business hours.
Responsibilities/Job Functions:
- The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards.
- Troubleshoot and resolve computerrelated issues with end users remotely and over the phone.
- Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1 and VIP User tickets.
- Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.
- Setup and configuration of Microsoft Office products and many other software products.
- Identify and troubleshoot VoIP related tickets extension issues voicemail reset connectivity issues.
- Handle customer issues in an organized fashion through a ticketing system.
- Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians.
- Customer service experience is a must.
- Excellent with oral and written communication.
- Ability to quickly solve problems.
- Flexibility in a dynamic work environment.
- Entry level industry certifications are a plus.
- Experience in VoIP platforms a plus.
- Multitasking and completing projects according to their scheduled deadlines.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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