Sales Operations Analyst II Salesforcecom
Sales Operations Analyst II Salesforcecom
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1 Vacancy
Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
OfficeJob Description
Sales Operations Analyst II
US (eastern timezone preferred) or EMEA
As a Support Specialist you will support the users of our system. You will provide guidance on the usage and policies of the system. Working with the team this role will define and document business specifications application functionality and workflow requirements. This position will define test plans test scripts and conduct business testing. Working with business and technical resources members of the CRM team divisional representatives and IT you will support new releases through testing and communication.
A Day in the Life
- Work with a distributed team of users business leaders and IT professionals
- Data Stewardship to include User data enrichment data deduplication and general data hygiene
- Support the CRM user community and the software development/technical teams through which requirements and support flow
- Support of user submitted tickets
- Triage user issues in the system identify root causes & provide input to solutions
- Provide day to day business user support of CRM system
- Capture business requirements from business community and IT community
- Work with and lead super users in the direction around changes issues and improvements and other areas that help drive the goals of CRM
- Creation & Maintenance of production quality operational dashboards data reports and analysis
- Detailing system improvement or change requests
- Communication of improvements and issues globally
- Perform testing on issues and enhancements
- Act closely with system collaborators from all divisions in the business
- Support CRM//Power BI/CPQ Projects as needed
- Other Duties as assigned
Keys to Success Education
- Bachelors Degree from an accredited higher learning institution preferred
- Equivalent experience and skills accepted in lieu of Associates/Bachelors degree.
Experience
- Minimum 2 years of experience with Sales Cloud
- Demonstratable skill & knowledge of sales cloud structure and application in a business environment
- Sales Sales Operations or business experience is advantageous
- SFDC Marketing Cloud CPQ & Power BI strongly preferred
- Experience with eliciting information from users to support
Knowledge Skills and Abilities
- Must be results oriented with a good attention to detail
- Experience leading projects and timelines
- Must have strong written and oral communication skills proficient in written & oral English
- Interact expertly with a diverse group of authorities managers and executives
Required Experience:
IC
Employment Type
Full-Time
