Senior Manager Design Operations
Senior Manager Design Operations
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Job Description
Senior Manager Design Operations
At Capital One were building a leading informationbased technology company. Still founderled by Chairman and Chief Executive Officer Richard Fairbank Capital One is on a mission to help our customers succeed by bringing ingenuity simplicity and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
We are currently seeking a Senior Manager to join our Design Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to influence crossfunctional stakeholders communication skills to create clarity and a resultsfocused mindset to solve complex and ambiguous problems.
This role partners directly with a VP of Operations serving as a trusted advisor and thought partner. While this role is an individual contributor success relies heavily on building authentic relationships with peers partners and leaders.
The Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration authenticity and healthy critique in which we honor diversity of thought create a culture of belonging and elevate one another. If youre an innovator and storyteller who embraces an environment where you can experiment learn and change banking for good we would love to hear from you.
What Youll Do:
Youll be asked to handle a variety of responsibilities including:
Portfolio Management:
Develop routines to track and prioritize operations initiatives including resource allocation to meet business needs
Refine and manage capacity allocation and alignment systems
Build and maintain strong working relationships with design leadership and design operations leadership as well as product and tech partners to share designs working model
Provide accurate reporting to leadership on portfolio status resourcing issues and priorities.
Business & People Operations:
Manage business critical relationships (such as HR Finance Talent Acquisition) on behalf of leadership
Develop shared frameworks for budget and headcount management advocating for investment in design operations as appropriate for the business needs.
Support strategic programs including the hiring and onboarding of employees manage contractors and vendors strategically balance attrition.
Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale attrition and unspoken feedback.
Standards & Practice Management:
Create and optimize end to end routines that drive operational quality and rigor
Collaborate with peers across the broader Design organization on priority initiatives scaling best practices and building new processes to ensure the organization is well managed
Shape agendas and facilitate team meetings leadership team sessions and other events/meetings as needed
Basic Qualifications
8 years relevant experience including design management project/program management of design deliverables and/or operations management
4 years experience leading project delivery for large cross functional projects
Preferred Qualifications
4 years working within the product development process between tech product and design
Experience building operation systems and programs at scale
Experience working with corporate design teams
Experience working directly with designers researchers and strategists
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $193000 $220300 for Sr. Manager DesignCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior Manager
Employment Type
Full-Time
