Product Manager
Product Manager
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Job Description
Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all.
athenahealth is a progressive innovationdriven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open connected ecosystem yielding insights that make a difference for our customers and their patients. We maintain a unique valuesdriven employee culture and offer a flexible worklife balance. As evidence of our rapid growth and industry leadership we were acquired by the worlds leading private equity firm Bain Capital in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston and our other offices are located in Atlanta Austin Belfast and Burlington. In India we have offices in Bangalore Pune and Chennai.
Position Summary:We are looking for a Product Management Manager to join the athenahealth ValueBased Care (VBC) Programs team in Bangalore. At the cutting edge of the healthcare markets shift towards value based care the Care Monitoring and Collaboration Zone works with an industry leading client base to deliver capabilities to enable patientcentric care from Care Management to Quality Management to Care Pathways. This role in particular will focus on the capabilities built into our Electronic Health Record (EHR) to help organizations define Clinical Programs for guiding and measuring the treatment of patients.
We are looking for a missiondriven innovative and outcomesoriented teammate to join us in our quest to change healthcare for the better. You will have an understanding of the market and customer contributing to a product vision developing business cases ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this specific role youll become a subject matter expert in Quality Management and Clinical Care Protocols. This position will work daily with a dedicated scrum team defining and writing user stories prioritizing product backlogs and making trade off decisions between scope and schedule.
Responsibilities:
Serve as Product Owner for scrum teams covering assigned product area
Represent the customer for assigned product area demonstrating responsibility for endtoend customer journey and touchpoints
Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility
Partner with UX to research the problem space identify the user needs and conceptualize a solution
Identify and frame usercentered problems effectively
Define epics and user stories clearly articulating business requirements and acceptance criteria for the problems were trying to solve including UX/CX/Support requirements
Partner with UX in UI/UX design development and partner with Engineering in the development of the features
Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement Requesting analyses to inform backlog
Support fix and feature rollouts through alpha beta and general availability by collaborating with customerfacing teams analyzing feature impact and preparing communications
Partner with Product Management leaders to drive portfolio and product strategy
Engage with Sales CS Product Knowledge and other internal partner teams on customer issues including understanding problems and impact and communicating product decisions and next steps
Typical Qualifications:
Bachelors Degree required; Degree in Business Product or Computer Science preferred
Understanding of healthcare / health IT environment preferred
810 years of product management experience
Agile experience or certification a plus
Demonstrated ability to distill complex problems and design effective and scalable solutions
Demonstrated success at driving innovative results in a fastpaced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
Experience working with stakeholders in a business environment across global crossfunctional groups
Excellent verbal and written communication skills
About athenahealth
Heres ourvision:To create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all.
Whats unique about our locations
From an historic 19thcentury arsenal to a converted landmark power plantallofathenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience together.
Our company culture might be our best feature.
We dont take ourselves too seriously. But our work Thats another story.athenahealth develops andimplements products and services that support US healthcare: Itsour chance to create healthier futures for ourselves for our family and friends for everyone.
Our vibrant and talentedemployees orathenistas as we call ourselves spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds experiences and perspectives at every level and foster an environment where everyathenistafeels comfortable bringing theirbestselves to work.
Our size makes a difference too: We are small enoughthatyourindividual contributionswill stand out butlarge enoughto grow your career with ourresources and established business stability.
Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security expand access to highquality healthcare for all and support STEM education to develop providers and technologists who will provide access to highquality healthcare for all in the future. As part of the evolution of athenahealthsCorporate Social ResponsibilityCSRprogram weve selected nonprofit partners that align with our purpose and let us foster longterm partnerships for charitable giving employee volunteerism insight sharing collaboration and crossteam engagement.
What can we do for you
Along with health and financial benefitsathenistasenjoy perks specific to eachlocation including commuter support employee assistance programs tuition assistanceemployeeresource groups and collaborativeworkspaces some offices even welcome dogs.
In addition to our traditional benefits and perks we sponsor events throughout the year includingbook clubs external speakers and hackathons. And weprovideathenistaswithacompany culturebased onlearningthe support of anengaged teamandan inclusive environment where all employees are valued.
We alsoencourage a better worklife balance forathenistaswith our flexibility. Whilewe know inoffice collaboration is critical to our vision we recognize that not all work needs to be done within an office environmentfulltime. With consistent communication and digital collaboration tools athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
Required Experience:
IC
Employment Type
Full-Time
