HVAC Specialist
HVAC Specialist
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Job Description
About Us:
EMCOR Facilities Services (EFS) an EMCOR core business services over 1 billion square feet of space worldwide. From corporate campuses to single sites EFS provides a range of services that support missioncritical areas of financial services manufacturing pharmaceutical transportation and government sectors.
Job Title: HVAC Specialist
Job Summary:
The HVAC Specialist position will exercise business acumen and independent judgement to complete all critical refrigeration reactive planned and capital projects work orders from inception to completion and ensure the work orders are completed within scope within budget and on time. This includes and is not limited to providing realtime support for onsite technicians when necessary. The progress of the work orders should be communicated directly or indirectly through CMMS platform to the client or other stake holders..
Essential Duties and Responsibilities:
Ensures service partners performance concerns/issues are resolved in a timely manner and meets or exceeds clients expectations. This includes being available to field technicians by phone or email to mitigate issues.
Resolves client high priority escalations immediately. Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution.
Prepares proposal documents (inclusive of exhibits for projects cost plan contract terms with general contractors timeline etc. for bids and administers contract requirements.
Prepares weekly reports around current asset health & ongoing projects for weekly client review. Completes internal reporting of service and operational metrics.
Participates and fosters a work environment that is based on openness trust communication and teamwork.
Other duties as assigned by cognizant supervision to include after hours weekend and holiday support.
Travel to locations to assess challenging sites via car train or airplane to solve the issues with any/or all of the following: client service partner manufacturer engineer etc.
Qualifications:
Education
(HS Diploma Under/Graduate Degree etc.
BA/BS from an accredited college or university or equivalent in education and work experience.
Business Experience
(prior years work/related experience)
Minimum of 3 years experience managing HVAC projects in facilities maintenance property management or a businesstobusiness customer service role (customer facing or over the phone).
Licenses/Certifications
EPA Certified preferred but not required.
Language Skills
Bilingual in Spanish/English (Written and Spoken) preferred but not required.
Technical Qualifications & Skills
Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred but not required.
Strong written and oral communication skills.
Strong analytical skills with attention to detail and results oriented work ethic.
Demonstrated achievement of meeting objectives and standards.
Leverages decision frameworks and exercises sound judgement.
Excellent organizational skills with a demonstrated ability to multitask and execute work with competing priorities.
Ability to thrive in a changing environment utilizing critical thinking and problemsolving skills and adjust priorities to meet deadlines for customers and suppliers.
Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations.
Demonstrates willingness to provide feedback to management on process improvements; willingness to learn from feedback and experience and changes their behavior as a result.
Professional and friendly demeanor with a customer oriented attitude.
Follow customerspecific policies and procedures. Handle multiple customers and take responsibility for following procedures.
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Required Experience:
Unclear Seniority
Employment Type
Full-Time
