Pepperi Advantive Group Support Engineer
Pepperi Advantive Group Support Engineer
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Job Description
On behalf of Pepperi (Advantive Group) SD Solutions is looking for a talented Support Engineer.
As a Support Engineer you provide technical expertise within the Pepperi (Advantive Group) support team. You are a specialist in your area and are accountable for assisting with or taking over complex support cases problems to computer software. You are responsible for research and development of resolutions to new and emerging issues. Our Support Engineer team is fully remote and you will provide support through various channels including phone email and our support portal. Your primary responsibility will be to research software errors and process issues and to escalate more complex technical concerns to Development or level III engineers once vetted ensuring customer satisfaction and maintaining worldclass service standards.
As a Support Engineer you must be professional solutionoriented and driven to uncover the root cause of any given problem. You will be able to quickly analyze the situation identify the solution and make clear and informed recommendations to peers crossfunctional groups and leadership. You will be able to demonstrate superb communication organization and time management skills and be able to effectively handle several diverse and complex problems at the same time.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Diagnose troubleshoot and monitor open support tickets to resolution where possible and utilizing solid troubleshooting methodologies.
- Communicate effectively with clients and teammates throughout the ticket process via various channels such as email chat and phone.
- Respond to new messages in the help center (powered by Salesforce) and answer incoming support cases in a timely fashion.
- Collaborate new knowledge center articles & tutorials to assist customers and other support engineers.
- Facilitate interaction and workflow between project team members including thirdparty service providers to ensure deliverables are on time.
- Act as a Mentor and guide for Support Engineer I or other team members/partners who need assistance.
Requirements:
- 2 years or more of technical support experience working with Enterprise customers
- Proficient in both English and Hebrew languages
- Must be capable of troubleshooting common database issues.
- Experience in ECommerce environments setup and configuration
- Strong verbal and written communication skills and ability to manage time effectively
- Analytical and processoriented mindset ability to collect and interpret data from various sources
- Troubleshooting skills to analyze translate and resolve software inquires
- Comfortable working across multiple departments in a deadlinedriven environment
- Active team player selfstarter and multitasker who can quickly adjust priorities
- Solutionsoriented with strong attention to detail
- Coachable and adaptable. Accepts and embraces feedback to support growth and align with change.
- Friendly patient and always willing to help and go above and beyond to ensure customer happiness.
- Flexible work schedule when necessary
Additional Skills and Qualifications Considered
- Familiarity with JavaScript/SQL AWS Cloudwatch CRM and ERP systems
- Experience with Pepperi software highly desired
- Comprehensive skills with Java Databases: Experience working with relational databases (MySQL PostgreSQL) and writing SQL queries.
About the company:
Pepperi (Advantive Group) is a leading omnichannel B2B sales platform. With 1000 customers in over 65 countries Pepperi provides consumer goods and brand manufacturers distributors and wholesalers with a comprehensive solution to increase sales figures reduce inefficient processes and speed up operations.
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Employment Type
Full-Time
