Gestionnaire Adjoint de Programme Bilingue Bilingual Associate Program Manager
Gestionnaire Adjoint de Programme Bilingue Bilingual Associate Program Manager
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Principales Fonctions et Responsabilites:
Maintien dune affectation de gestionnaire de casde territoire;
Maintien continu des projets dsigns;
Surveillance;
Respect des protocoles;
Documentation des dossiers de cas (lectroniques et papier);
Utilisation de la base de donnes et exactitude des informations recueillies;
Appels tlphoniques pour lexactitude du contenu et tiquette tlphonique;
Participation des consultations auprs des clients et des sances de travail en collaboration avec le gestionnaire ou en labsence du gestionnaire;
Identification des besoins de formation bass sur le suivi et la formation de recyclage selon les besoins et si jug ncessaire en collaboration avec le gestionnaire;
Avec le gestionnaire participer au processus dembauche et de formation dunouveaupersonnel;
Identification des besoins en matire de modification de la base de donnes du programme des protocoles et des processus en cours;
Communications quotidiennes et continues sur les projets lis aux clients;
Soutien et remplacement du gestionnaire; et
Rapports sur les clients;
Dautres fonctions et tches peuvent tre confies au gestionnaire adjoint de programme de temps autre selon les besoins.
Primary Duties and Responsibilities:
Maintenance of a territory caseworker assignment;
Ongoing maintenance of the assigned projects;
Monitoring:
Protocol adherence;
Documentation in case files (electronic and hard files);
Database use and accuracy of information collected;
Phone calls for accuracy of content and telephone etiquette;
Participation in client consultations and working sessions in collaboration with the manager or in the managers absence;
Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;
With the manager participate in the hiring and training process of new staff;
Identification of needs for modification of program database protocols and current processes;
Daily and ongoing client project communications;
Assistance and back up to the manager;
Client reporting;
Responsible to report all Adverse Events to the assigned units/departments;
The Associate Program Manager will also be assigned other duties and tasks as required from time to time appointed by the Program Manager
Experience et Niveau dEducation Requis:
tudes postsecondaires ou lquivalent dans une discipline connexe;
Minimum de 3 ans dexprience dans lindustrie des soins de sant lindustrie pharmaceutique ou lindustrie de la biotechnologie (ou similaire);
Diplme dIA ou IAA constitue un atout; Bilinguisme (anglais et franais) constitue un atout;
Exprience en gestion de projets constitue un atout.
Compentences Connaissances et Aptitudes Minimales Requises:
Connaissance approfondie de lindustrie de la distribution pharmaceutique
Sens aigu des affaires et des finances
Solides comptences analytiques et mathmatiques
Bonnes habilets communiquer linterne et lexterne et comptences interpersonnelles et de leadership efficaces
Sens de lorganisation; attention aux dtails
Capacit respecter systmatiquement les chances et faire plusieurs choses la fois
Excellentes aptitudes de rsolution de problmes; capacit rsoudre les problmes de manire efficace et efficiente
Capacit de sadapter au changement et dapprendre des nouvelles comptences
Matrise des techniques de prsentation
Connaissance approfondie dea applications Microsoft (Outlook Word Excel Access Internet Explorer PowerPoint)
Experience and Educational Requirements:
Postsecondary education or equivalent in a related discipline;
Minimum of 3 years experience in the healthcare pharmaceutical or biotechnology industry (or similar);
RN/RPN license an asset;
Bilingualism (French/English) is an asset;
Project management experience is an asset.
Minimum Skills Knowledge and Ability Requirements:
Advanced knowledge of pharmaceutical distribution industry
Strong business and financial acumen
Strong analytical and mathematical skills
Strong communication both internally and externally as well as interpersonal and leadership skills;
Effective organizational skills; attention to detail
Ability to consistently meet deadlines and multitask
Excellent problemsolving skills; ability to resolve issues effectively and efficiently
Ability to work independently and in a team environment;
Adaptability to change and to learn new skills as required;
Excellent presentation skills
Strong proficiency in Microsoft applications (Outlook Word Excel Access Internet Explorer PowerPoint);
The successful candidate will (requirement)/may (asset) have daily contacts with unilingual Englishspeaking customers patients or peers from crossfunctional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients des patients ou des pairs unilingues anglophones dquipes interfonctionnelles
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar StrategiesRequired Experience:
Manager
Employment Type
Full-Time
