Benefits Service Leader

Company:

Description:

Awardwinning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 15000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).

We are looking for a Benefits Service Leader to oversee and support our Benefits Service Team across the Florida Region of Marsh McLennan Agency! You will be responsible for supervisory aspects of EH&B Service team.

A day in the life.

• Perform management functions for service teams which include Benefit Consultants Account Managers and Client Service Representatives assigned to the EH&B Department.
• Assign responsibilities and monitor workload among service staff and ensure appropriate distribution and coverage during absence of personnel.
• Act as a resource for EH&B questions.
• Coordinate benefit information such as company changes and/or legal updates for dissemination to division personnel.
• Assist clients directly with service issues escalated by the Account Management team
• Develop workflow and procedures to ensure high quality service and compliance to agency standards.
• Ensure efficiency through process improvement and communication of policies & procedures.
• Develop and implement appropriate business retention strategies practices and processes focused on existing key accounts and building strong client relationships and partnerships.
• Perform quality control functions including file audits to ensure adherence to established procedures and processes.
• Determining and carrying out necessary terminations.
• Assist training account management staff and orientation training for new employees.
• Stay current on trends and developments in the insurance industry and the competition to identify new market opportunities and understand future product offerings that the company could develop to service a larger growing client base.
• Support new business sales/sales strategy and business retention efforts resulting in a sustained competitive advantage and increased revenue and profit growth company wide.
• Work with internal recruiter to interview and hire new team members as needed.
• Act as an advocate of the entire organization promoting all its services and capabilities to continue to build a reputation as a premier leading insurance broker and consultant.

Our future colleague:

• College degree preferred or combination of experience and continuing insurance education.
• 7 years Employee Health & Benefits experience; 4 years management/supervisory experience.
• 215 Life & Health license.
• Indepth Employee Health & Benefits insurance knowledge.
• Knowledge of and handson experience with agency management systems.
• Knowledge of ERISA ACA and Cobra compliance for fullyinsured and selffunded plans.
• Excellent organizational interpersonal oral and written communication skills; detail oriented; selfstarter.
• Ability to perform general management responsibilities including directing and overseeing work duties of staff while promoting strong team cohesion and culture.
• Ability to build internal/external relationships and develop longterm strategic relationships. Strong client service orientation highly responsive.
• Leadership dynamics with the ability to share a vision provide direction build a strong team implement change and motivate others to succeed.
• Ability to organize and prioritize workload.
• Ability to train personnel on automation requirements and conduct file audits.
• Ability to respond to technical questions.
• Ability to work independently with minimal supervision and to facilitate interaction among producers division personnel and service staff.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague wellbeing through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off including personal and volunteering
• Health Insurance
• 401k
• Professional development opportunities
• Hybrid work
• Six week paid parental leave for the birth or adoption of a child
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:

• you are is who we are.

  We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our clientfocused teams.

  Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

  #MMAEHB