Regional Operations Manager STAT

At STAT Courier we believe there is a better way to deliver whats important to you. As a proud womenowned business our mission is simple to improve lives enhance quality of living and affect positive change by connecting resources people and communities. We foster a strong culture of teamwork and collaboration where every voice is valued and employees are empowered to make a meaningful impact. Join us in building something bettertogether.

What will your job look like

The Regional Manager Operations works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Manager Operations will be responsible for daily logistics implementing process improvements and leading operational teams to achieve key performance targets.

Location: This position will be onsite daily in our Norcross location 3125 Gateway Drive #H Norcross GA 30071

What youll do:

• Oversee the operations for assigned STAT Courier Warehouses including the receipt storage and distribution of materials

• Lead and manage a team of drivers and warehouse staff providing guidance and support

• Meet coach and mentor direct reports at least once monthly; this can include providing or seeking feedback setting expectations updates and development opportunities

• Interview hire and manage drivers and warehouse supervisors in multiple regions

• Manage and maintain fleet levels including but not limited to talent acquisition training compliance coverage and documentation

• Provide ongoing daytoday service support to client personnel

• Draft prepare and maintain assigned RFPs; manage assigned awarded contracts

• Implement new business operations

• Define implement and maintain contract goals and business outcomes ensuring compliance and attainment

• Act as a main point of contact for Clients when issues related to their program arise

• Educate Clients on STAT Courier procedures and services

• Positively represent STAT Courier at inservices events and trade shows acting as subject matter expert

• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction

• Address and resolve all inquiries including escalated emergent requests in a timely and professional manner to the satisfaction of all stakeholders

• Generate reports on warehouse activities and performance

• Provide executive updates/reports to the Director as required

• Present annual plan reviews and work in a consultative manner with key Clients

• Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities

• Analyze data to identify areas for improvement

• Uphold all STAT Courier Corporate values

• Adhere to and follow all STAT Courier policies and procedures at all times

• Ensure compliance with all relevant laws and regulatory regulations

• Drive a route when necessary

• Travel throughout assigned region

What youll need:

Experience Education & Certifications:

• High School Diploma or G.E.D.

• Bachelors degree or equivalent work experience

• Minimum of 2 years experience in Warehousing operations management preferably in a regional capacity

• 5 years of experience in a role with budgetary responsibilities

• 5 years of previous leadership or supervisory experience or related experience

• Valid US Drivers License

• Must have the ability to routinely lift 50 pounds

Skills:

• Thorough knowledge of the courier industry and ability to use proper terminology

• Knowledge of cost analysis and budgets

• Experience in developing promoting and building key relationships with all key stakeholders

• Ability to maintain high level of confidentiality

• Detail oriented and ethical

• Exemplary interpersonal and communication skills

• Moderate to advanced computer skills

• Strong organization skills and ability to identify prioritize and respond to multiple deadlines

• Works independently and demonstrates effective problemsolving skills

• Demonstrate leadership skills including but not limited to delegating planning and coaching

• Ability to handle questions and resolve issues in a constructive manner

• Adaptability to learn new systems

Even better if you have...

• Prior courier or transportation experience is a plus

• Understanding of Lean Principals is a plus

• Prior project or contract management experience preferred

Whats in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $85000

Salary Max: $95000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: STAT Courier is an equal opportunity Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact STAT Couriers People & Culture.