Sr Research Manager Customer Trust External Relations
Sr Research Manager Customer Trust External Relations
Posted on :
18-04-2025
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1 Vacancy
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Job Description
Customer Trust External Relations (CTXR) ensures global thoughtleaders brands policymakers regulators and media understand how Amazon delivers Earths safest and most trustworthy shopping experience by 1 building accelerating and strengthening thirdparty influential relationships and partnerships all over the world to address customer trust issues 2 delivering evidence and telling stories that persuasively demonstrate the reality of the customerobsessed tools our teams build to protect our customers brands and selling partners 3 serving as a voice of the customer for product and tech teams and 4 partnering with key leading brands to not only solve material pain points but jointly discuss hot topics and share information on industry trends.
As a Sr. Research Manager you will own the design and of deep dive research studies (quantitative and/or qualitative) from start to end. You will conduct surveys and moderate interviews with global thought leaders and business decision makers to identify and explore insights for the highest priority pain points and unmet needs of CTXRs target audience. You will build and manage mechanisms to share actionable insights with senior leadership and close the loop with stakeholder teams.
Key job responsibilities
* Lead design and of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
* Endtoend experience with all aspects of research (study design recruiting moderation analysis reporting)
* Connect the what with the so what and now what using your own research and other data sources
* Build and manage relationships with internal stakeholders and external agency partners
* Moderation of inperson qualitative research and participating in external meetings which may include domestic and international travel up to 25 of the time
7 years of quantitative/qualitative market research experience including survey design and
Experience in B2B public affairs and/or corporate reputation
Experience communicating results to senior leadership
Bachelors degree or advanced degree in business marketing statistics or related field
* Personal experience as a moderator in a businesstobusiness (B2B) environment
* Experience developing insights via secondary/desk research of existing first and third party data sources
* Experience facilitating insightsbased ideation workshops with crossfunctional stakeholders
* US and international work experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112800/year in our lowest geographic market up to $186500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Sr. Research Manager you will own the design and of deep dive research studies (quantitative and/or qualitative) from start to end. You will conduct surveys and moderate interviews with global thought leaders and business decision makers to identify and explore insights for the highest priority pain points and unmet needs of CTXRs target audience. You will build and manage mechanisms to share actionable insights with senior leadership and close the loop with stakeholder teams.
Key job responsibilities
* Lead design and of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
* Endtoend experience with all aspects of research (study design recruiting moderation analysis reporting)
* Connect the what with the so what and now what using your own research and other data sources
* Build and manage relationships with internal stakeholders and external agency partners
* Moderation of inperson qualitative research and participating in external meetings which may include domestic and international travel up to 25 of the time
7 years of quantitative/qualitative market research experience including survey design and
Experience in B2B public affairs and/or corporate reputation
Experience communicating results to senior leadership
Bachelors degree or advanced degree in business marketing statistics or related field
* Personal experience as a moderator in a businesstobusiness (B2B) environment
* Experience developing insights via secondary/desk research of existing first and third party data sources
* Experience facilitating insightsbased ideation workshops with crossfunctional stakeholders
* US and international work experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $112800/year in our lowest geographic market up to $186500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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