Senior Associate - Entertainment Experiences Product Manager
Senior Associate - Entertainment Experiences Product Manager
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Job Description
Product Management at Capital One is a booming vibrant craft that requires reimagining the status quo finding value creation opportunities and driving innovative and sustainable customer experiences through technology.
We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale brand capabilities talent and values to succeed as the digital revolution transforms our society and our industry.
The Premium Benefits & Experiences team has a strong focus on expansion of our premium customer value proposition and delivering engaging customer experiences and access events to our cardholders. Our team is fastpaced and growing.
We are looking for a Product Manager to join our Capital One Entertainment team. The Entertainment CX team manages the digital experience of Capital One Entertainment a key benefit we provide our customers at the top of the market. The ideal candidate for the Senior Associate Product Manager position will be responsible for driving forward the endtoend customer experience of the Capital One Entertainment product. This individual will work through all aspects of the product development lifecycle to shape the future capabilities and customer experience of Capital One Entertainment.
In this role youll be expected to demonstrate proficiency in four key areas:
Technology Driven
Youll understand and leverage technology and endstate architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
Youll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside the Tech Lead
Youll deliver value by creating reusable extensible and resilient capabilities and proactively identify opportunities when key metrics on security resilience and performance are not performing
Business Focused
Youll own and prioritize the nearterm product roadmap to deliver on business outcomes quickly identifying points of leverage in complex problems or systems and utilizing data effectively to define success metrics and measurable outcomes
Youll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a wellmanaged way for the immediate team
Transformational Leadership
Youll develop and communicate a 6month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments and proactively build relationships with those outside of your immediate team resulting in horizontal influence
Youll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
Human Centered
Youll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery capable of thinslice MVP grooming
Youll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
As an Entertainment Product Manager you will:
Manage tech team(s) while partnering with an external thirdparty (Vivid Seats) and internal stakeholders to deliver new features & improvements to the front and backend of Capital One Entertainment.
Continually drive to understand customer needs and ensure they are considered in prioritization and tradeoff discussions.
Build a roadmap own the backlog and prioritize highleverage feature builds grounded in both qualitative and quantitative data.
Build and maintain strong relationships and feedback loops with stakeholders and partner teams. Collaborate with a large crossfunctional team.
Join a fastpaced environment with a team focused on growth and delivering an incredible customer experience.
We want you if you are:
A Doer. You love to ship products and projects that drive impact and business value. Youre biased toward action you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. Youre well organized able to multitask and able to prioritize your work.
Intellectually Curious. You ask why you explore youre not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity a hunger to learn and a seeker of new challenges. Youre not afraid to pull your own data build your own business models and do your own mockups.
Communicator & Influencer. You are comfortable working in a fast paced environment where priorities can be fluid. You can convey complex ideas clearly regardless of your audience. Our team knows their priorities and why theyre doing what theyre doing. You always can rally associates to work with you.
Passionate & Customer Focused. You care about growing others and bringing them together around whats possible. You get a thrill from the journey of building and shipping products and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
A Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
A Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish longlasting relationships.
Basic Qualifications:
Bachelors Degree or military experience
At least 2 years of product management experience or at least 2 years of experience in product design agile delivery business analysis data science or software engineering
Preferred Qualifications:
Bachelors Degree in Business Computer Science or Engineering
MBA or Masters degree
3 years of experience in Agile product management
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $109000 $124400 for Sr. Associate Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior IC
Employment Type
Full-Time
