Manager Default Prevention and Graduate Student Outreach
Manager Default Prevention and Graduate Student Outreach
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Job Description
Job Title
Manager Default Prevention and Graduate Student OutreachAgency
Prairie View A&M UniversityDepartment
Student Financial AidProposed Minimum Salary
$3929.80 monthlyJob Location
Prairie View TexasJob Type
StaffJob Description
The Manager Default Prevention and Graduate Student Outreach under general supervision oversees default prevention financial literacy and outreach activities for the Office of Student Financial Services (OSFS). The position represents OSFS in both oncampus and offcampus events. The position works collaboratively with other offices which have a direct impact on both recruitment and retention of graduate students.
This position may pay more than the salary listed above depending on the qualifications and experience of the selected candidate.
Responsibilities:
Provides daytoday case management advisement and counseling to graduate students about financial aid programs.
Provide holistic approach to counseling and case management for graduate students which includes: affordability costs of education financial awareness campus resources and payment options.
Provides clear accurate and personalized support to help graduate students and families navigate the complex financial aid application processes. Coordinate application followup activities for new graduate students including FAFSA completion application document completion and verification completion with the intent to assist student with early as possible completion of their financial aid application.
Have direct contact with graduate students on an appointment walkin basis and over the phone and other communication platforms. Performs outreach (phone calls emails text messaging campaigns events etc. to current and prospective graduate students who need assistance navigating their bills financial aid renewal refunds etc.
Conducts events and outreach/retention programming to engage with students and to help ensure the ontime renewal of financial aid. Work closely with the leaders of the other areas of the CARE team members and CARE leadership (Academic Advising and Career Services) to ensure that programming and outreach conducted is uniform cohesive integrated personalized to target audiences and aligned with institutional objectives.
Partner with graduate advisors to suggest various academic strategies to help a student meet the financial aid satisfactory academic progress requirements for the retention of aid.
Works with students who are delinquent on their student loan payments. Responsible for collecting contact information and responding to student and parent personal telephone and email inquiries.
Assist in ongoing Financial sessions across campus in a way that ensures 100 participation of active school population. Assists in ongoing guidance and assistance to students through meaningful contact and counseling throughout their grace period and loan repayment.
Implement approved default prevention activities which are meant to lower the institutions Cohort Default Rate. Collaborate with other departments and external agencies as in managing the institutions default rate and financial literacy initiatives.
Communicate effectively and on a timely basis with student borrowers lender services and guarantee agencies concerning application status enrollment status and default aversion information.
Administers and track exit counseling to students that either dropout are enrolled less than time status withdraws and/or graduates.
Mails monthly correspondence to delinquent students regarding their repayment options. Contact delinquent borrowers and present options for avoiding default.Serves as a backup with Loan Processing as needed.
Perform other duties as assigned.
Required Education and Experience:
Bachelors degree in applicable field.
Minimum of five years of experience working in higher education including exposure to admissions and financial aid or case management in a related field.
Required Knowledge Skills and Abilities:
Knowledge of word processing spreadsheet and database applications
Ability to multitask and work cooperatively with others.
Ability to communicate clearly and effectively to ensure understanding.
Preferred Qualifications:
Knowledge of the customer service and outreach processes as they pertain to the financial aid department in a higher education environment and of the related trends issues and accepted practices.
Knowledge of financial aid processes programs verification need analysis student budgets loans disbursements return of funds and supervisory responsibilities
Ability to write precise wellorganized emails and letters while using appropriate vocabulary and grammar. Ability to deal effectively with a wide variety of individuals and situations requiring diplomacy friendliness poise and firmness.
Strong organizational skills and ability to prioritize work and meet deadlines.
Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a learning community.
Ability to work with people from other cultures. Utilizes excellent constituent service skills with all interactions. Work accurately with high volume and instill similar standard with the counseling unit.
Skill in effectively analyzing and interpreting policies practices and guidelines with strict attention to detail in all areas of work.
Thorough knowledge of policies regulations and practices with student records services.
Strong problem identification critical thinking and problem solving skills; judgment and decisionmaking ability. Ability to assess processes and implement improvements.
Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.
Thorough knowledge of particular Financial Aid core functions.
Thorough knowledge of common Universityspecific computer application programs.
Thorough knowledge of advising and counseling techniques.
Thorough knowledge of University policies processes and procedures and of Federal and State laws pertaining to the privacy rights of students and access to student information.
Thorough knowledge of BANNER software and its components
Thorough knowledge of thirdparty software (NSLDS. COD CPS Awards Managment/Blackbaud etc.
Job Posting Close Date:
5/16/2025
Required Attachments:
Please attach all required documents listed belowin the attachment box labeled as either Resume/CV or Resume/Cover Letter on the application. Multiple attachments may be included in the Resume/CV or Resume/Cover Letter attachment box. Any additional attachments provided outside of the required documents listed below are considered optional.
Resume or Curriculum Vitae
Cover Letter
Application Submission Guidelines:
All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed HigherEdJobs etc. will not be considered unless the individual has applied to the available position via thePVAMUCareer site.
The required documents listed in the above Required Attachments section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted. Please contact the Office of Human Resource on or before the closing date indicated above ator should you need assistance with the online application process.
Background Check Requirements:
All positions are securitysensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Manager
Employment Type
Full-Time
