Visitor Ambassador Per Diem
Visitor Ambassador Per Diem
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
NonExemptSchedule Details:
Monday through Friday Weekends (Saturday and Sunday)Scheduled Hours:
Rotating ShiftsShift:
4 Mixed Shift 8 Hours (United States of America)Hours:
0Cost Center:
Visitor Screening AmbassadorsThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
Acts as the customer service informational resource for patients families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.Acts as the customer service informational resource for patients families and visitors as they enter the hospital. Works collaboratively with other departments to ensure patient/customer satisfaction.
The duties and responsibilities stated are a general summary and not all inclusive.
Major Responsibilities:
- Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services fostering a positive image of UMass Memorial Medical Center. Provides patients visitors and callers with basic patient status information as well as patient visiting times and procedures. Produces and provides standardized directions to UMMMC facilities. Ensures that procedures for patient security and confidentiality are followed.
- Assists with the visitor management program which will include screening documenting data into the computer tracking visitor location and possible temperature checks.
- Utilizes computers to access daily schedule of patients and sites of service and provides patients with appointment schedules and appointment information as necessary. References information on patient location admissions and discharges patient phone numbers and visitor instructions.
- Manages a high volume of telephone calls concerning patients visitors vendors and staff. Helps arrange taxi or other basic transportation. Monitors visitor activities in the lobby area and notifies Security of potential problems. Arranges for escorts for patients and visitors to assigned areas.
- Distributes PPE to employees patients and visitors.
Position Qualifications:
License/Certification/Education:
Required:
- High School graduate or equivalent.
Experience/Skills:
Required:
- Strong customer service 1 year and communication skills.
- Phone and computer skills
- Ability to multitask and prioritize.
- Familiarity with basic medical terminology.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Employment Type
Part-Time
