KERING EYEWEAR French Speaking Customer Service Ambassador maternity cover
KERING EYEWEAR French Speaking Customer Service Ambassador maternity cover
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1 Vacancy
Job Description
Summary
About usKering Eyewear is the world leader in Luxury and HighEnd Eyewear (Frames & Sunglasses) developing a unique ensemble of powerful brands.
We design develop manufacture and market to customers and consumers the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise we empower our brands to go beyond their limits in this high potential business category supporting their capacity to lead and innovate in Eyewear to realize their artistic and financial potential in the most imaginative and sustainable manner.
Job Description
We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies
Key Responsibilities
- Managing customer master data ensuring timely maintenance accuracy completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean sheet
- Managing goods returns in compliance with agreed trade terms
- Acting as customers first point of contact in case of commercial logistics product claims
- Supporting sales events such as Sales Campaigns brands/product presentations customer onsite training customer visits etc. through active participation in both organizational preparation and
- Issuing sales/customerrelated reporting to the benefit of both sales team and customer
- Implementing and enhancing customer servicerelated procedures processes and systems
- Participating to ad hoc salesrelated activities and/or projects
Who you are
- 2 years of work experience in a B2B customer service environment preferred
- Proven customer facing experience
- Sales experience within a controlled environment of advantage
- Experience with SAP implementation of advantage
- Good business knowledge of ordertocash flows.
- Working knowledge of Incoterms and customs rules.
- Fluent in French & English
- Working knowledge of Incoterms and customs rules
- Good knowledge of sales principles and methods
- Good working knowledge of Microsoft Office (Excel Power Point Word)
- Team player
- Customeroriented
- Problem solving
- Negotiationoriented
- Focus on results
- Selfmotivated
- Passion and enthusiasm
- Curiosity and innovation
- Clear and open communication
- Trustworthy
Why working with us
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.
Job Type
ContractorStart Date
Schedule
Full timeOrganization
Kering Eyewear USA Inc.Employment Type
Full-Time
