Service Administrator
Service Administrator
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Job Description
Sandvik Mining & Rock Solutions is looking for a
Service Administrator (Locations: Elko NV)
If you have experience working in an industrial setting and have a background in inventory or office management Sandvik Mining & Rock Solutions wants to speak with you!
Sandvik Mining& Rock Solutions is a business area within theSandvik Groupand a leading global supplier of equipment and tools service and technical solutions for the mining industry. The offering covers rock drilling rock cutting rock crushing loading and hauling and materials handling.
Key performance areas
As the Service Administrator you will set up jobs for the workshop prepare packets for supervisors and enter track and expedite all workshop work in process (WIP) orders.
Main Responsibilities
- Open field service jobs for billable work warranty and jobs for other areas of parts & service
- Open N00 jobs for new units; PDI warranty other work to be performed on the new unit.
- Maintain/track open field service jobs.
- Order parts and/or outside services.
- Coordinate with vendors for orders.
- Process all systems and hard copy documentation for all WIP orders.
- Open LPS tickets for expediting pricing etc.
- Prepare quotes and invoices and/or close field service and WIP jobs.
- Follow up with Sandvik internally as required to satisfy the requirements of WIP.
- Answer internal and customer inquiries about service parts availability delivery times and status of orders.
- Look up parts pricing and availability to provide quotes to customers for service work and audits.
- Open/assist jobs with parts needed from stock equipment.
- Provide monthly reports for team and customers.
- Order vehicle safety equipment for fleet.
- Order uniforms for field service technicians.
- Order tools for field service technicians.
- Order office supplies for technicians.
- Prepare quote information for parts and service jobs.
- Secure parts and materials for technician jobs
- Produce reports on processes backlog and future jobs.
- Enter warranty claims in sales tools to the factory.
- Maintain labor cost
Your profile
Besides possessing an Associates degree the Service Administrator must have 35 years experience in office or inventory management preferably in an industrial environment. You must have an aptitude for learning new data input systems and experience with accounting related activities is preferred. A higher ability and understanding of Microsoft Office would be required.
You must be highly organized selfmotivated and proactive in order to address all customer and internal requirements in a quick and professional manner. A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory. The ability to work overtime as the requirements of the business dictate is required.
Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k) retirement savings plan. In addition we provide opportunities for professional competence development and training as well as opportunities for career advancement
How to apply
For immediate consideration please apply online at for the Service Administrator position Job Req. ID# R0078535.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
