Secure Access Service Owner

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

IAM Secure Access Service Owner
Todays world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services as well as detect and quickly respond to security events as they happen. Together the efforts of our dedicated team helps protect the EY brand and build client trust.
Within Information Security we blend risk strategy digital identity cyber defense application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking securityfocused individuals dedicated to supporting protecting and enabling the business through innovative secure solutions that provide speed to market and business value.

The opportunity
Identity and Access Management (IAM) organization a part of Information Security which enables over 400000 individuals across 140 countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards of an IAM roadmap that meets security requirements including but not limited to security for a complex Modern Authentication environment hybrid cloud deployment mobile computing policy driven security SSO identity lifecycle management and federation focusing on multiple protocols.
We offer opportunities to develop new skills and progress your career receiving support coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!
This role supports various functions including analytics and reporting service reviews service improvements service transition introduction and readiness and other activities for endtoend IT Service Management (ITSM) of the Secure Access portfolio.

Your key responsibilities

The IAM Secure Access Service Owner partners closely across the Secure Access portfolio to support and manage products including but not limited to Azure Federation Okta Auth0 PlainID Policy Based Access Control (PBAC) Ping Federation Azure Multifactor Authentication (MFA) PingID Multifactor Authentication (MFA) and other supporting technologies.

• Advocate for our internal customers and addresses business challenges
• Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls
• Ensure service introduction transition and readiness activities are being delivered for new Secure Access products and work to incorporate into the Service Catalogue
• Drive early adoption of the products and build relationships to retain engagement throughout the life of the service offering
• Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition
• Gather product feedback from stakeholders and vendors for collaboration with Service Owners Architects and Engineers on roadmaps
• Serve as the point of escalation (notification) for major incidents
• Drive service review discussions providing measurements on usage performance and effectiveness of service offerings
• Lead service improvement and product compliance initiatives for the Secure Access portfolio
• Own and manage other BAU activities for Secure Access portfolio such as audit support documentation license management contract reviews and miscellaneous mini projects that arise

Skills and attributes for success

• Conceptual knowledge of Secure Access portfolio applications and technologies as well as operating system platforms including Cloud technologies to support proper recognition and potential impact of new product or service introductions
• Experience with developing management reporting and process improvement actions
• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial operational and security risks to EY and our customers
• Build and maintain strong relationships across all levels of a matrixed geographically and culturally dispersed organization
• Effective communication and analysis skills to break down complex issues formulate solutions and influence partners at various levels of the organization including senior management.
• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident Problem and Change processes and drive as necessary
• Possess knowledge of IT Service Management (ITSM)
• Good understanding of project management principles and practices

To qualify for the role you must have

• Degree in Computer Science or related discipline or equivalent work experience
• 5 7 years working within Information Technology in a global firm
• Experience in project management service introduction and service readiness processes

Ideally youll also have

• Understanding of Secure Access and Modern Authentication products and services
• ITIL v3 or v4 Foundation Certification

What we look for
Seeking selfmotivated wellorganized and detailoriented individuals who are interested to engage and progress within a strong and dynamic team environment. Ability to work in a fast paced rapidly changing environment with superb communication and collaboration skills (excellent written verbal and listening skillsets) would be ideal.
A selfstarter independentthinker curious and creative person with ambition to learn and passion for delivering security solutions and services.

What we offer
As part of this role you will work in a highly coordinated globally diverse team with the opportunity and tools to grow develop and drive your career forward. Here you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too focusing on your physical emotional financial and social wellbeing. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility so you can make a significant impact your way.
• Transformative leadership: We will give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.