Cloud Support Eng OraclePostgreSQL AWS Support Engineering

Amazon has built a reputation for excellence with examples of being the best in customer service most trusted and most innovative company. Amazons technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services Private Limited (AWS South Africa) is seeking highly motivated Database Engineers who are passionate about technology want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart passionate about cloud computing and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build missioncritical applications on top of AWS services.

We are seeking people with strong Database and Linux skills to join growing Support team in Cape Town and Johannesburg. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since were working in the Cloud you will need to be very comfortable with not only Database Internals but also networking technologies including DNS TCP/IP SSL DHCP and Load Balancing. If you fit the description you might be the person we are looking for!

Sales Marketing and Global Services (SMGS)

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.

Amazon knows that a diverse inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture we offer accommodations during the interview and onboarding process. If youd like to discuss your accommodation options please contact your recruiter who will partner you with the ApplicantCandidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing We want all Amazonians to have the best possible Day 1 experience. If youve already completed the interview process you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities
Learn and use groundbreaking technologies

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications. As a Cloud Support Engineer you will act as the Cloud Ambassador across all the cloud products arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies Do you have an interest in helping customers understand application architectures and integration approaches Are you familiar with best practices for applications servers and networks Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization

If you fit the description you might be the person we are looking for! We are a group of smart people passionate about cloud computing and believe that world class support is critical to customer success.

A day in the life
First and foremost this is a customer support role in The Cloud.
On a typical day a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone email and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues an AWS Support Engineer may also coach/mentor new hires develop & present training partner with development teams on complex issues or contact deflection initiatives participate in new hiring write tools/script to help the team or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS so we are more interested in the areas that you do know instead of those you havent been exposed to yet.


AWS Support is 24/7/365 operations and shift work will be required.

We are open to hiring candidates to work out of one of the following locations:

Cape Town ZAF Waterfall City ZAF

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Bachelors degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience
Experience with Database performance tuning troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ PostgreSQL
A good understanding of distributed computing environments and experience with Linux/Windows system administration fundamentals troubleshooting monitoring and analysis
Good understanding of DNS TCP/IP protocols and troubleshooting related issues
Excellent verbal and written communication skills with customer service experience / a strong customer focus

Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2 S3 EBS ELB RDS Dynamo DB EMR) OR query analysers query tuning slow query optimization OR NoSQL technologies like Redis MongoDB Cassandra Riak
Exposure to Virtualization (VMware Xen Hypervisor) and/or security concepts and best practices
Understanding of IPsec VPN Load Balancing Iperf MTR Routing Protocols SSH Networks

Amazon is an equal opportunities employer and we value your passion to discover invent simplify and build. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.