Manager Quality Operations
Manager Quality Operations
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Job Description
About Our Company
Were a physicianled patientcentric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating valuebased care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to highquality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Our Value Based Care Operations team is central to our model of care and works hand in hand with primary care providers to change the local landscape of care delivery. As a Manager Quality Operationsat our organization you will be a key partner implementing valuebased care capabilities across a network of primary care medical clinics.
Could this be you
In this role you will partner with Practice Operations and Clinical Leadership to drive valuebased contract & quality performance across the market. You will collaborate with VillageMD market teams and practice staff to integrate analytic ancillary and operations capabilities to manage patient populations against improvements in the Quadruple Aim of healthcare: better outcomes lower cost and an improved patient and clinician experience. This oversight will require you to design monitor and continually improve processes and the team that supports our providers in valuebased care managing to cost and revenue targets. It is also expected that you drive engagement between patients and clinicians.
How you can make a difference
Assist in the growth and ongoing success of adherence and quality initiatives at the market level
Provide guidance and direction to the markets quality plan partnering with clinical and operational leader to identify ongoing opportunities for process improvements advising on clinicbased action plans and changing operational priorities
Operationalize processes previsit during the visit and postvisit in partnership with Practice Operations leaders to achieve better quality addressal and gap closure at the point of care
Collect analyze and interpret clinical and operational data to track the effectiveness of quality initiatives and identify workflow improvements at the market or practice level
Monitor and report on key quality indicators such as HEDIS metrics patient experience and care coordination metrics.
Utilize change management best practices to drive improved quality data documentation and workflow improvement
Lean on subject matter expertise in payer contracts to develop a market operating plan to achieve quality targets across different patient populations (Commercial Medicare Advantage ACO Reach)
Partner with analytics to produce and improve upon measurement of quality performance across different valuebased contracts
Develop strategic and operational solutions for improving quality while reducing the cost of care delivered
Identifying quality measure improvement opportunities to drive strong performance under valuebased contracts
Partner with clinical teams to provide training and education on QI processes standards of care and any relevant requirements
*This list of responsibilities is not meant to be all inclusive as other duties and responsibilities within the scope of this position may be assigned
Skills for success
Prior handson experience with valuebased care initiatives and/or positively influencing quality outcomes
Ability to demonstrate a consistent track record of both autonomous and teamfacilitated with a sense of personal accountability for delivering results
High emotional intelligence including the ability to craft relevant relationships and successfully navigate diverse partner groups will be integral to success in this role
Ability to work alongside physicians and their care teams in a patient and providercentric manner to effect change and improve processes and outcomes
Ability to quickly gain credibility and establish the required relationships to influence and generate results
Developing and owning relationships with key stakeholders while maintaining clear lines of communication to ensure alignment for shared implementation goals and outcomes
Relevant experience performing under pressure with a strong sense of urgency and attention to detail
A consistent track record of leadership including the ability to achieve results with and through others
A talent for balancing critical thinking with handson
A desire to be accountable for owning problems with a strong resultsorientation
Excellent presentation interpersonal and relationshipbuilding skills
Finesse in partnering with physicians on change management initiatives
The knowledge to validate data directly tied to population health and valuebased care
Experience to drive change
Bachelors Degree in business healthcare administration or a relevant field required
5 years experience in the healthcare industry preferably with exposure to healthcare consulting or startup environment
Experience with Population Management and ValueBased Care operations including Medicare Medicaid and Commercial lines of business
Validated ability to implement data into practice; respond to analytical insights with strategies and solutions that impact the provision of care; evidencebased decisionmaking skills
Direct experience working with physicians including the ability to use data to influence physician behavior
Demonstrated experience scoping initializing and operationalizing largescale initiatives
Superior relationship management and talent development skills
Consistent record of working with and through others to influence desired outcomes
Experience managing geographically dispersed teams and a desire to contribute to others success through influencing their personal and professional growth
Proficiency with Microsoft Excel PowerPoint and Word required
Experience working with electronic medical records and healthcare financial and operational data and reporting is strongly preferred
Working knowledge of primary care practice workflows and processes
Must be willing and able to commute to practices throughout the Houston metropolitan area
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the inperson interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at Experience:
Manager
Employment Type
Full-Time
Key Skills
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