Transformation Product Owner - Claims
Transformation Product Owner - Claims
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Job Description
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We are looking for someone who has these abilities and skills:
Established experience focusing on process improvement project management agile delivery and change management ideally in the insurance industry.
Proven track record of successfully working in largescale transformation initiatives within a complex global organization.
Excellent understanding of claims management processes industry best practices and regulatory requirements a plus.
Experience with digital transformation including the implementation of new technologies and data analytics solutions.
Exceptional leadership communication and interpersonal skills with the ability to influence and collaborate at all levels of the organization.
Highly organized and detailoriented with excellent project management and problemsolving capabilities.
Understanding of design thinking and experience design principles.
Experience in designing and facilitating resultsfocused workshops to identify opportunities understand root cause issues and prioritize solutions.
Experience in building a datadriven business case to support proposed solutions and investment.
Selfmotivated and adaptable with a growth mindset and a passion for driving positive change.
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Product Owner
At AXA XL we solve todays complex risks to drive tomorrows innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.
Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.
As a Transformation Product Owner in the Global Claims Strategic Initiatives Team you will be responsible for delivering time critical complex change initiatives with a clear focus on the of sustainable results. You will collaborate with business technology and operations leaders to transform business capabilities and ensure alignment with tactical and strategic goals. You will have proven endtoend product management experience as well as excellent process improvement stakeholder management and communication skills to be successful in this role.
This is a fantastic opportunity to work within a great team delivering strategic claims transformation projects for a worldleading organization who help protect what matters. Together our colleagues push boundaries drive forward new ideas and make choices that give our customers businesses and societies the confidence to thrive.
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DISCOVER your opportunity
What will your essential responsibilities include
As a critical part of the AXA XL Claims PMO and Change team your responsibilities will be to:
Execute on transformation initiatives that drive the strategy for the Global Claims organization by building upon business strategies and capability needs and defining requirements workflow and experience for delivery
Responsible for building and maturing the product based on business needs transformation mindset by leveraging modern capabilities to optimize business outcomes.
Partner closely with the Agile team leads to design prioritize implement and monitor the success of transformation initiatives.
Maintain a healthy backlog for the agile delivery team. Ensure prioritized epics and user stories are ready for development prior to BRP. Collaborate with business owners strategy leads architecture and tech leads to ensure alignment.
Develop and maintain relationships with crossfunctional internal stakeholders to provide regular status updates escalate risks/issues manage dependencies with other teams and applications ensure alignment on outcomes.
Define the rollout plan in partnership with business owners and tech leads. Support the change management process and provide guidance to the change management lead for smooth implementation and rollout while ensuring effective communication training and adoption of new processes and technologies.
Provide oversight on test plan to ensure coverage of end to end testing. Maintain full transparency and tracking of test status defects and resolution. Work with business partners to prioritize defects and escalate issues with leadership team as needed.
Identify key performance indicators (KPIs) to measure the success of transformation initiatives
Promote a culture of continuous improvement and innovation within the Global Commercial Claims organization.
Develop domain expertise for the product and related technologies stay current on industry trends emerging technologies and best practices in claims management to inform future transformation efforts.
In this role you will be part of the Global Claims Strategy & Transformation organization and will report to the Head of Global Claims Change Management.
Employment Type
Full-Time
