After Hours Specialist
After Hours Specialist
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$ 35000 - 37000
1 Vacancy
Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
AFTER HOURS SPECIALIST
Address: Division of Developmental Disabilities (DDD)
290 East La Canada Avondale Arizona 85323
Salary: $35000.00 $37000.00
Grade: 15
Closing Date: April 18 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!
The Department of Economic Security Division of Developmental Disabilities (DDD) is seeking an experienced and highly motivated individual to join our team as a After Hours Specialist. DDD provides individuals with developmental disabilities and their families services and supports that are flexible high quality and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decisionmaking and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement and cannot be employed or subcontracted by a DDD Qualified Vendor.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
Functions in a capacity in the Division of Developmental Disabilities (ODD) and supports After Hours. These hours of operation are from 5pm 8am Monday Friday 24 hours a day on Saturday and Sunday and all State holidays. After Hours specialists are assigned an 8 hour shift within these hours after orientation and training.
Answers incoming calls & coordinates complex sometimes urgent member situations to resolve and ensure member health and safety and place it directly under the first bullet point
This position is responsible for coordinating complex urgent member activities with other departments and agencies such as Executive Leadership Team (ELT) Adult Protective Services (APS) Department of Child Safety (DCS) Police Health Plans etc. to ensure the health and safety of the member
Activities include tracking and recording of all incoming calls performing a variety of research and assessment of the situation coordination and analysis of findings to execute on the next steps and any followup needed once the member is in a safe environment
Other responsibilities to include administrative tasks such as data entry PersonCentered Service Plan (PCSP) updates member file updates electronic faxing documentation preparation for staff and as assigned by the Supervisor or Operations Manager.
Knowledge in:
Federal and State statutes and agency policies and procedures relating to the care and assistance for individuals with developmental disabilities.
Basic human needs human growth personality and behavior.
Health Insurance Portability and Accountability Act (HIPAA); Medical and behavioral health issues and terminology.
Participates and practices of administration and management; community resources; Tracking systems
General office procedures.
Skills In:
Applying federal laws state statutes and agency policies and procedures.
Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
Oral and written communication; Organizational skills; Problems Identification and resolution; Critical thinking skills.
Interpersonal relations as applied to contacts with members representatives of other governmental and community organizations and the public.
Basic clerical skills including proper telephone etiquette operating office equipment (e.g. copier fax); Microsoft Word Outlook Excel Google and other computer applications.
Ability to:
Plan analyze coordinate activities and establish priorities; develop effective operating procedures; Adapt and be sensitive to a variety of cultures.
Work independently and within diverse work teams; document case files and information within required/mandated timelines.
Maintain and display professional demeanor; establish and maintain professional partnerships.
Maintain confidentiality Work effectively with a wide range of personalities internal and external
Type a minimum of 40 wpm.
The ideal candidate for this position will have:
- Three 3 years of customer service experience and working with or assisting individuals in a community setting (e.g. community involvement with individuals with developmental disabilities and mental health diagnosis).
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to Drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. (R210201.11.
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 412758.07 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8804 and the Adult Protective Services Registry pursuant to A.R.S. 46459.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Shobana Jeyaraj ator
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contactingor Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
