Technology Support Specialist Jr Full-time

• Maintains the divisions network security and integrity.
• Performs regular backup and ensures others comply with backup procedures.
• Adds and deletes users user directories passwords and applications as needed.
• Executes recovery procedures according to established guidelines.
• Controls and maintains inventory of assigned equipment according to agency guidelines.
• Assures that software is utilized according to license agreements.
• Tests applications before installation on networks.
• Installs and maintains personal computer hardware networks and software for internal and external customers.
• Ensures that products for installations are available and operative.
• Schedules installation at customer site in a timely manner.
• Completes the installation with minimum disruption to the customer and within the established time frame.
• Converts old system data to new system accurately and within a timely manner.
• Tests installed products according to agency standards.
• Works effectively with users to plan appropriate locations for equipment.
• Maintains repairs and installs computers networks and related equipment minimizing time and financial expenditures when possible and complying with applicable policies and procedures.
• Coordinates testing with customers vendor personnel and other support groups to ensure timely problem resolution.
• Requests assistance from upperlevel technicians when required.

• Suggests efficient new procedures for resolution of problems.
• Provides quality service to internal and external customers by addressing problems or issues involving hardware software or networks through a help desk function. (Performed by all incumbents)
• Answers customer inquiries received in writing by telephone or through electronic mail in an appropriate and timely manner; reads communications thoroughly or listens attentively to customers.
• Poses appropriate questions to facilitate problem determination and applies analytical or research techniques and judgment to isolate or clarify problems gauge severity and establish priority.
• Confirms warranty and maintenance coverage where equipment is involved.
• Assumes responsibility for assignment until customer problem is resolved or reassigned.
• Resolves problems or escalates more difficult issues to appropriate division personnel. Identifies outside resources where appropriate and assists customers to access those resources.
• Responds to customer followup inquiries in a timely manner and keeps customer updated on resolution progress.
• Verifies problem resolution with customer to ensure customer satisfaction according to division guidelines. Utilizes customer evaluations to implement service improvements.
• Enter all required problem information into a tracking system in accordance with prescribed procedures.
• Provides problem tracking reports to managers and customers as requested.
• Post solutions and suggestions on Web page for benefit of other users.
• Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a can do approach to work.
• Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.
• Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
• Accepts direction and feedback from supervisors and follows through appropriately.
• Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.
• Other duties as assigned.

• CompTIA A
• CompTIA Network
• Microsoft MTA

• Additional industry certifications

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individuals age color disability genetic information national origin race religion sex or veteran status (protected status). No individual shall be excluded from participation in denied the benefits of or otherwise subjected to unlawful discrimination harassment or retaliation under any TCSG program or activity because of the individuals protected status; nor shall any individual be given preferential treatment because of the individuals protected status except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Columbus Technical College is an equal opportunity employer. All employment processes and decisions including but not limited to hiring promotion and tenure shall be free of ideological tests affirmations and oaths including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge skills and abilities associated with the role and is believed to have the ability to successfully perform the essential functions responsibilities and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institutions ability to achieve its mission and strategic priorities in support of student success.
For nondiscrimination information please contact:

• Dr. Felicia Harris Title IX Coordinator for Students 706.641.5032emailprotected
• Jennifer Thompson Title IX Coordinator for Employees 706.649.1883emailprotected
• Olive VidalKendall Section 504 Coordinator (ADA/Section 504 706.649.1442emailprotected

All coordinators can also be reached at Columbus Technical College 928 Manchester Expressway Columbus Georgia.