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You will be updated with latest job alerts via email$ 61500 - 71500
1 Vacancy
Responds promptly to complex customer need submitted by the service desk customer and/or outside stakeholder. Takes a customercentric approach to problem solving. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Processes documents and coordinates resolution of trouble calls with help desk and customers.
Works in conjunction with the agency hardware and software teams to ensure compliance with statewide standards and documentation.
Other duties as assigned as related to the position.
Knowledge:
* General working knowledge of infrastructure technologies and inhouse developed applications utilized in the enterprise.
Skill:
* Strong customer service skills.
* Excellent interpersonal written and oral communication skills.
* Intermediate troubleshooting skills.
* Google Workspace
Ability:
* Balance prioritize and organize multiple tasks.
* Work collaboratively in teams and across organizations.
* Synthesize feedback and adjust plans accordingly.
* Build strong relationships inside and outside the organization.
Bachelors degree and/or 3 or more years of experience in IT related field. Certifications; Microsoft A Server Network CompTIA
This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. R210207.11.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and longterm disability insurance
Optional employee benefits include shortterm disability insurance deferred compensation plans and supplemental life insurance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Mandatory participation in the Arizona Retirement System (ASRS) is required.
For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call atoption 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by callingoption 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Full-Time