Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: and Qualifications:
MAIN JOB OBJECTIVES
Ensure reported incidents are correctly logged and assigned and accurately updated as the resolution progresses
Initiate investigations into relevant incidents
Communicate with the customer to understand the underlying issue(s) and provide timely feedback
Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives
REQUIRED SKILLS
An excellent command of the English language (both spoken and written)
A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
Able to adhere to current processes with an open mind
Able to work shifts including night and weekends with a flexible approach
Familiarity with the use of incident management and reporting tools
Demonstrable detailed experience working in a customer facing role
DESIRED SKILLS
A knowledge of ITIL processes and ideally ITIL certified
While you will be educated and supported on the job an inherent aptitude to technical problem solving
A willingness to visit customers sites to gain a deeper understanding of applications
A strong software engineering or computing background
Experience with working in the Information Technology industry
Further/higher education qualifications preferably in an engineering discipline and/or computing
BENEFITS
Competitive salary based on level of experience and expertise
Incentive scheme designed to reward individual contribution and performance
Group Personal Pension scheme with generous Company contributions and made by salary exchange
Holidays 25 daysplus bank holidays
Private Health scheme (noncontributory for employees)
Life assurance
Working at a newly refurbished campus which includes a gym for staff with full showering facilities
Employment Type
Full Time
