Digital Business Manager Broadband
Digital Business Manager Broadband
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Our Broadband Product and Digital Business Management team is at the forefront of building the customerfacing products and experiences that will continue to fuel our expansion in internet services for homes and businesses.The Digital Business Manager executes against Broadband strategies that unlock incremental business value through exceptional web and app experiences that deliver seamless discovery and adoption of our products features and services across Broadband lines of business. This role accelerates business impact by leveraging data to inform web merchandising tactics campaign optimization and customer flows for TMobile across our Broadband properties.
Digital Business Manager owns key segments of the Broadband experience and leads in achieving desired outcomes. Using consumer and market insights this role defines and influence innovative experiences that increase customer satisfaction drive online sales and reduce costs. This position reports on analyzes and uses historical data site/campaign performance and research to inform and optimize tactics. They influence and support new features and functionality launches to increase activations and support the overall customer experience.
Digital Marketing Manager embraces experimentation and learning and is energized by the spirit of continual improvement. The position requires a high level of crossfunctional collaboration excellent analytical and communication skills with a strong bias for action and a spirit of curiosity to find opportunities to deliver impact.
This is a hybrid position required to be working inoffice at least 3 days a week.
Responsibilities:
Define and implement web activities to support Broadband business goals offers device launches and enterprise initiatives as well as analyzing relevant data and insights to inform and optimize campaign and site performance
Own the merchandising and traffic flow to move customers through the funnel and retain them including customer segmentation and tailored experiences
Create artifacts needed to set up projects for success including planning materials impact sizing and forecasts performance measurement and applying findings to optimize results
Communicate marketing objectives strategy and achievements to key stakeholders
Optimize outcomes by analyzing performance behavioral customer and market data and insights
Develop hypotheses and create a testandlearn plan for improving experiences and functionality across key areas in Broadbandusing consumer and market data and insights
Lead transformation through continual optimization and building efficient and scalable processes
Codify learnings and share best practices across teams
Qualifications:
Bachelors Degree
4 years in Digital Marketing Digital Merchandising eCommerce or similar field
4 years using data and metrics to measure impact and determine improvements
4 years in a crossfunctional project management environment
4 year of Internet B2C commerce experience responsible for site merchandising preferred
4 years of working in wireless or other ecommerce preferred
At least 18 years of age
Legally authorized to work in the United States
Knowledge Skills and Abilities:
Distill complex and multifacited strategies and articulate narratives into slide format
Source and manipulate complex data sets including improving pivot tables and Vlookup
Skilled at managing content portfolios and how to govern allocation and optimize for business goals
Build dashboards and other data visualization using tools like Adobe Analytics or Tableau
Develop customer segments and tailored content to increase engagement and drive business outcomes
Do light html or other web language manipulation
SQL Ability to write basic SQL
Identify and drive A/B test methodology and implementation
leverage research methods to attain customer insights and inform strategyIdentify process improvements to increase team efficiency and cost reduction
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
