Sr Customer Experience Partner - ICX
Sr Customer Experience Partner - ICX
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Job Description
We Offer:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cuttingedge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
The opportunity:
We are seeking a dedicated and experienced Senior Customer Experience Partner to join our dynamic team. The successful candidate will be responsible for delivering exceptional customer experiences and overseeing the operational structure and daytoday activities of the Integrated Customer Experience and program.
Key Responsibilities:
Understand and align with the business requirements of Ocean and Supply Chain SCM accounts ensuring according to established IOPs SOPs and KPIs.
Foster and sustain longterm relationships with customers and internal operational and customer service networks.
Proactively identify and resolve program exceptions adhering to broad guidelines provided by the Program Manager KCM or Customer Experience Manager.
Lead and collaborate with the Global Service Centre (GSC) staff assigned to key accounts.
Maintain and update IOPs SOPs and KPIs in alignment with business changes.
Analyze service level gaps and provide recommendations to address identified issues and prepare relevant reports for internal stakeholders.
Assist with new tactical and operational projects initiated by clients and/or Maersk.
Serve as a liaison between origin teams and clients enhancing understanding and facilitating communication.
Investigate EDI failures analyze errors and coordinate with key systems/origin personnel to improve performance.
Ensure compliance with all applicable laws regulations company procedures and policies.
Perform other duties as directed by management.
We are looking for:
Bachelors degree diploma or equivalent.
23 years of Experience in Ocean and Supply Chain Management
Solid background in Ocean SCM and shipping operations
Client or program management experience is preferred.
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $63000$72000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
Employment Type
Full-Time
