As a Customer Experience Specialist youll build exceptional customer relationships and provide open and transparent communication. Our main goal is to make sure a purchase with Yardbird is the best and simplest option from start to finish. In this role youll be fully knowledgeable about the Yardbird product and story ready to help all customers with any questions and requests.
What youll do
Be friendly and helpful while engaging with customers via phone live chat email social media or in person at our customer facing showroom or outlet center.
Serve as an expert on all things patio furniture by providing accurate uptodate information including product features pricing delivery warranties and returns
Work closely with our delivery operations and showroom teams to monitor the scheduling of deliveries to ensure customer satisfaction
Guide and work with your fellow team members to achieve customer success in every interaction
Help find new ideas and methods to exceed customer expectations as a company
Basic qualifications
Previous work experience in customer support client services sales or a related field
Strong written and verbal communication and interpersonal skills
Basic proficiency with Microsoft Office Suite
Excellent time management skills and ability to multitask
Preferred qualifications
1 year of customer support client services sales or a related field
Skilled at running multiple computer systems/windows simultaneously
Intermediate proficiency with Microsoft Office Suite
Whats in it for you
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total wellbeing and provide support as you need it especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental wellbeing
About us
At Yardbird were a group of hardworking passionate individuals disrupting the outdoor furniture industry. Our retail showrooms help our customers elevate their outdoor living spaces with highquality sustainable products.
As part of Best Buy Co. Inc. our culture is built on deeply supporting and valuing our amazing employees. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC