Specialist Customer Experience Lab
Specialist Customer Experience Lab
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Salary Not Disclosed
1 Vacancy
Job Description
The Customer Experience Specialist on Strykers Instruments Engagement Team plays a critical role in supporting highquality Bioskills Lab events for healthcare professionals and internal stakeholders with a specialized focus on internal programs such as Research and Development. This position is responsible for coordinating and executing event logistics including scheduling equipment and catering management and dayof support. Working closely with crossfunctional teams this role ensures seamless event by managing lab setup instrumentation positioning equipment reprocessing and onsite troubleshooting. The ideal candidate brings strong organizational skills technical competency and a commitment to delivering exceptional experiences that support education innovation and collaboration within the organization.
This role will be onsite in Kalamazoo MI.
What you will do:
- Provide high quality onsite and inlab support for labs and events within the Customer Experience Center and other locations within the Instruments building. Some programs may require early starts late end times and weekend work.
- Facilitate the setup and tear down of 14 events weekly with daily resets.
- Coordinate Bioskills Lab events in partnership with internal teams to meet or exceed established event goals. Tasks include but are not limited to participate in planning calls coordinating equipment and catering creating print materials and providing guidance on agendas and workflows.
- Develop technical competency in divisional product offerings.
- Facilitate the sharing of information between onsite event leads and internal Stryker teams such as Facilities Catering Front Desk and Information Services and Security.
- Collaborate and maintain relationships with crossfunctional Stryker teams thorough professional and timely communication both verbal and written.
- Compile program and facility data to report out on utilization highlights and business impact.
- Remain up to date on necessary employee safety and compliance trainings and facilitate the sharing of information to onsite participants.
- Understand our budgeting process and work within budgets set by event leads.
- Manage lab supplies inventory and make recommendations when instrumentation needs to be ordered or replenished.
- Assist in the development of new processes and procedures to maximize the ability to meet customer needs.
- Act in the best interest of Stryker reflecting the values of teamwork collaboration and mutual respect.
- Travel < 5
What you will need:
Required:
- Bachelors degree in any field required
- 0 years of work experience required
Preferred:
- 13 years medical education experience is preferred
- 13 years working in an OR environment preferred
- Med device experience preferred
PHYSICAL/SAFETY REQUIREMENTS:
- May involve prolonged periods of stooping kneeling crouching bending sitting standing and/or crawling as appropriate.
- May be required to move equipment up to 50 pounds reach push or pull to accomplish job accountabilities.
- Coordination of eye hand and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory reading ability and memory retention ability.
- Harassment training required and provided.
- Bloodborne pathogen and radiation safety training required and provided.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
