Branch Manager Cape Town Shipping
Branch Manager Cape Town Shipping
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1 Vacancy
Job Description
Our client a leading Shipping Agency based in Cape Town is looking to fill the position of Branch Manager.
Purpose of the Role:
We are looking for an experienced resultsdriven Branch Manager to oversee operations in the Western Cape. The ideal candidate must have a strong background in shipping and logistics and will be responsible for ensuring the continued growth of the brand in the local market as well as possess strong leadership skills in both commercial and people management and have an entrepreneurial mindset to drive growth and profitability. As the face of the company the Cape Town Branch Manager will be responsible for engaging and managing stakeholders both internally and externally. He/she will lead the team in achieving business objectives managing key customer relationships and driving profitability while ensuring operational efficiency and exemplary customer service.
Key Responsibilities:
Strategic Leadership:
- Oversee the management of the Western Cape branch office and contribute to the strategic direction of the Company.
- Differentiate the company from competitors through innovative strategies and superior service delivery.
- Optimize revenue generation and cost efficiency across all operations.
Customer Relationship:
- Build and maintain strong relationships with key importers exporters and other stakeholders.
- Actively support sales staff in their activities ensuring seamless customer engagement and satisfaction.
- Conduct regular customer visits and calls maintaining uptodate CRM records and reporting.
- Build and maintain strong relationships with reefer customers ensuring a deep understanding of their specific needs including temperaturesensitive logistics requirements and timecritical deliveries.
- CRM Management Maintain accurate and uptodate records of customer interactions preferences and service agreements in the companys CRM system ensuring transparency and accountability in all customer dealings.
Operational Excellence:
- Manage and monitor exportbooking performance ensuring optimal slot utilization for both laden and empty allocations.
- Oversee equipment supply claims resolution and vessel operations to ensure high productivity and service standards from all vendors.
- Provide support for vessel operations including comprehensive assistance in operational functions as needed.
Refrigerated Cargo Responsibilities:
- Service Excellence act as the primary point of contact for reefer customers ensuring seamless communication and timely resolution of any service issues including equipment availability transit schedules and claims management.
- Proactive Support provide consultative support to customers by offering insights into best practices for cargo care innovative shipping solutions and updates on industry regulations affecting refrigerated goods.
- Business Growth identify opportunities to upsell or crosssell valueadded services such as temperature monitoring technologies dedicated reefer equipment or customized logistics solutions.
- Customer Feedback and Insights regularly gather and analyse customer feedback to improve service offerings and maintain a competitive edge in the reefer shipping market.
- Market Intelligence stay informed on market trends and competitor activities in the reefer segment sharing relevant insights with customers to strengthen partnerships and build trust.
- Key Account Management take ownership of key reefer commercial accounts ensuring dedicated support and developing tailored solutions to meet complex logistical needs.
Team Management:
- Lead and manage branch staff to maximize productivity while ensuring compliance with labour laws and company procedures.
- Foster a positive and collaborative work environment promoting professional growth and teamwork.
Marketing and Reporting:
- Oversee marketing import export and operational activities at the branch level.
- Prepare and submit daily weekly and monthly performance reports as required.
Qualifications / Core Knowledge / Experience:
- Grade 12 Senior Certificate
- Commercial and operational knowledge and skills of the ships agency industry.
- 10 15 years management experience.
- High level of customer/sales operations and freight focus.
- Strong leadership skills.
- Computer/systems literate.
- Extensive knowledge of reefer industry.
If you are interested in applying for this role please send a detailed copy of your CV to
If you have not been contacted within two 2 weeks please consider your application as unsuccessful.
Required Experience:
Manager
Employment Type
Full-Time
